199 results found
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Move Network Discovery and Work From home back to add ons
Move Network Discovery and Work from home to the add-ons drop down.
6 votes -
Related Agent(s)
Hello, please list all related agents under Customer > Contact > Client Information. This would be greatly useful for those with more than one device (say a laptop and a desktop) which is obviously increasingly common.
4 votes -
Customer service chat that go directly to feature request
If I contact customer service asking for a help and the process does not exist, there should be a button for the agent to submit the request on your behalf. Much more likely just to find a tool that has what we need.
1 vote -
search
Simple, remember last 10 name searches in the search bar so I can quickly go back to a machine again without having to retype the name, as when we currently go from the machine site to another part of Atera the search does not remember where I was last so I have to search again, handy when you have lots of machines.
9 votes -
More overview on the device page.
Better overview at the device-page. Smaller line and more basic informations on one sight (ex. IP-Adress of the Workstation). Also more filtering options without opening an additonal Windows. Possibilitiy to sort the table (ex. device name.)
At the moment it is cruel to search for some specific devices (ex. logged user, spec. IP-Adress, etc. .4 votes -
Option to add picture of device
It would be nice to be able to add a picture of a device and have the picture show on the device page.
2 votes -
Text Box fonts need to be darker
When looking at the text boxes on the dashboard or webpage the fonts color is a very light gray. Can you adjust and make it black. Headers seem fine, but what is in the text box is not.
1 vote -
Ability to turn on new UI for only 1 tech
UI: ability to turn it on for only one tech and not everyone under the account.
2 votes -
Scroll to Top/Page Up/Page Down functionality in ticket queue
Scrolling to the bottom of the general ticket queue essentially means you have to open a new Atera tab or manually scroll to the top, both of which become very time consuming.
The page lacks any functionality to quickly navigate to the top or scroll between "pages" of tickets.
2 votes -
custom fields
Custom field modifying window too small. can the custom field editor be modified to be bigger if you want to update/modify the field. Modify box is far too small to be useful. not just on custom field but also on all other clickable data fields. Passwords for example.
6 votes -
Hide (or minimize) Customer-details pane
Left side menu have minimize button, so we can choose icons or descriptions (Dashboard, Tickets Customers, etc), which is good.
Could be nice to have something similar for customer administrative details when customers is chosen.
That way we could have cleaner "desktop" with more details for devices, alerts etc. for that customer. Could be even more usefull for IT-depts. that have only one customer.2 votes -
Calendar Integration details
Would it be possible to include the company name when planning a agenda item with the calendar integration option?
2 votes -
Number of alert lines on the dashboard
It would be nice to be able to change the size of the boxes manually instead of having predefined L XL sizes and above all, to be able to increase the number of alerts visible beyond 6.
3 votes -
Sort List of Attached Documents
list of attachments for customers sorted by name would be swell.
1 vote -
Option to link Assets to Contracts
We have options in contract for the customers, and 1 customer can have 2 diferent contracts, should be a really nice option to link the assets to a contract, to know wich asset have for example on site support..
3 votes -
If a search results in a single Agent, go to the agent/device page.
Currently when I search for a known agent, it will display the search result page as expected. I propose if the search only returns a single result then to go to that agent/device page rather than the search result page.
This would save a bit of time and I think is expected behaviour or at least have a toggle to turn it off if needed.
2 votes -
Display a notice if a machine or client has a note on their account, kind of like a popup ad
When entering a client's account, if there's a note on the account (or on a device) have it make the users acknowledge that note (with an option to ignore for say 24 hours) instead of having it below where it is hard for people to notice.
2 votes -
Custom field type of Image
Looking to get a custom field type of attach image or even an inline image. The thought would be to be able to document an image of the desktop or device for reference if needed.
1 vote -
disable warning sound but not critical sound
It would be great if we could:
-disable the Warning sound without disabling the Critical sound
-choose our own wav files for the sounds2 votes
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