Ideas and Feedback

Ideas and Feedback

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  1. It would be great if the search box criteria was reset in the "All" tab, when you click on another tab. Currently the search is active when you click on a different tab, which means you have to go back and clear the search criteria.

    1 vote

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  2. Phone Suite (https://www.xtelsio.com/en/products/client/index.htm) has the ability to open a URL when a call comes in, using a wildcard to pass information (like the phone number).
    It would be nice, if there was the option to open a contact in Atera by using the phone number instead of the contact-id (which I assume is used now).
    If the phone number is unknown, open a new contact.

    4 votes

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  3. If I contact customer service asking for a help and the process does not exist, there should be a button for the agent to submit the request on your behalf. Much more likely just to find a tool that has what we need.

    1 vote

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  4. We recently switched to Atera’s New Interface. We are enjoying most of the new features, however I noticed that the Customers screen no longer has the alphabetical letters at the top of the screen. Now it is an alphabetical list that we scroll through. This scrolling is especially cumbersome using the mobile app. We have 40+ customers so this is a pretty long list.

    1 vote

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  5. It would be very helpful to have a "Running processes" view in a per-server basis (in the agent view), in the Web interface, so that we can see clearly and quickly what is running in that server from the Atera agent, like software updates, software installation, etc. That would allow us to quickly confirm what is running on that server without having to check the global "running processes" view then having to filter.

    9 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Allow to change the headers' text color in the White Label branding and not only the background color

    3 votes

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  7. Remove the unsuccessful aspects of the new UI and redesign to it use more of the classic UI.

    Double scroll bars in the new UI is unintuitive and makes navigating an absolute pain. Further, the new UI has made elements of the old UI small and bad to read.

    3 votes

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  8. Have the customers with less info on the agent side, instead of showing the phone and all the rest of the columns or make it so that we can customize it. Another thing that would be nice specially when working at night, to have the dark theme capable

    1 vote

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  9. Under Customers-Devices increase the view from 10 to at least 20

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. A new management page for contacts. Would be very useful to delete, move from client or modify several contact at the same time.

    2 votes

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  11. Create a Vendor Module similar to the customer interface. It would be nice to be able to track tickets, equipment, installation dates and services requested from vendors. I would like to be able to have a vendor section that you could put in your open tickets, track repairs & scheduled installations with each vendor.

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. It would be nice to be able to add a picture of a device and have the picture show on the device page.

    2 votes

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  13. Bring back the scroll bar. Removing the scrollbar is probably the worst idea since Nazis. Especially for anyone who is trained in IT and UI/UX, like I am.

    3 votes

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  14. Move Network Discovery and Work from home to the add-ons drop down.

    4 votes

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  15. When looking at the text boxes on the dashboard or webpage the fonts color is a very light gray. Can you adjust and make it black. Headers seem fine, but what is in the text box is not.

    1 vote

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  16. For agents installed on HyperV hosts, allow the listing of HyperV guests/Virtual Machines in the User Interface

    1 vote

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  17. All in the name. Allow creating folders within my scripts.

    5 votes

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    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

  18. Notes field for Devices or custom field (text) does not allow for carriage returns for formatting. This only allows for continuous one line text. Example:

    1. Hello
    2. Goodbye
    3. Hello Again

    It shows up like this on the notes field for devices:

    1. Hello 2. Goodbye 3. Hello Again

    This is not a good way to view our notes on the devices screen. We need to be able to format them.

    2 votes

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  19. We need to be able to sort all of the different lists that get created.

    This request applies to all of the custom fields and fields that eventually generate interactive drop down lists. Examples include: Quick Reply Templates, Scripts, Product Families, and all custom fields.

    Currently, if we need to make an addition to these fields, the new item goes to the bottom of the list and there's no easy way to modify it. If we want to customize the order they're in, or even just alphabetize them, we have to completely remove all of the items in the list…

    1 vote

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  20. Scrolling to the bottom of the general ticket queue essentially means you have to open a new Atera tab or manually scroll to the top, both of which become very time consuming.

    The page lacks any functionality to quickly navigate to the top or scroll between "pages" of tickets.

    2 votes

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