Ideas and Feedback

Ideas and Feedback

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  1. It would be great if Atera had some sort of notepad for keeping notes on various things. Maybe just a tab on the left side pane, or maybe per customer or device. This would be a great feature. So far, this is just about the only thing that our old RMM has over Atera. Please, bring us this feature!!! I've seen places for notes, but they are very deep within too many menus.

    17 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Several members of our IT team speak Spanish as their primary language. It would be nice if Spanish was an option for the admin interface.

    2 votes

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  3. Currently, no matter what Agent you open up, the Web Browser Tab Title Reads "Atera - RMM Software | PSA & Remote Access for MSPs".

    Rather than have this generic page title, include the Agent Name that is open in the tab, e.g.:

    "AGENT NAME | Atera - RMM Software"

    When I have 10 devices open in separate tabs, it's hard to navigate back to the right computer without flipping through each one!

    18 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Allow some users to decide their own user interface without affecting the rest of the users of the account.

    2 votes

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  5. Hello

    With the new UI of Atera, we're able to see much less of the ticket names than in the old UI.
    This is a problem, because we have systems that autogenerate tickets with rather long names, and I can't identify the ticket without opening each ticket, which is annoying when I have to do it sometimes with 30 or more tickets.

    So - if we could be able to drag the different panes in the ticket view. E.g. make the 'Details' pane larger, so there isn't so much "waste" of space with nothing but white.
    Maybe also let us…

    5 votes

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  6. The feature I'm asking for is to move the branding settings to the per-customer level. Instead of the customizations at the global level. I want to be able to match the logo to the company's logo (ACME) sometimes I work at the IT internal help desk and want their logo (ACME) to show up so the user can trust me.

    Also for premium customers, I want to be able to give them more options and have a gold-level branding for my company to treat them better than basic level customers.

    2 votes

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  7. UI: Too many page changes - When I'm working on a ticket it's challenging to go back and forth from the device and other tabs.

    4 votes

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  8. the new ticket button color of hot pink is not very professional looking and would like the ability to change the color

    1 vote

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  9. I want to be able to set login defaults. One technician may need the "Customers" blade while another would prefer the "Dashboard" blade.

    Please enable us to configure this per profile.

    1 vote

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  10. I'd like a calendar dashboard of sorts. Someplace to go to see everything that is scheduled in Atera. And if we could color-code technicians within that calendar for easier identification at a glance.

    18 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Sometimes we will have a client respond to an email for an old ticket which adds the email to the old ticket. Having the ability to split out that email into a new ticket would be handy.

    Even being able to delete the email from the old ticket would be handy.

    11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. The landing page after signing in recently changed from Dashboard to Devices. This should instead be a user preference with a default of Dashboard. This would allow users the flexibility to configure the dashboard and/or to set a landing page best suited to their role, a feature fairly common in complex UIs.

    2 votes

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  13. On the customer ticket page, remove new invoice button and make it a new ticket button. Who cares about invoices when you are creating a ticket?

    2 votes

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  14. When creating KB's or just replying in a ticket, it would be terrific to be able to embed (or insert) a video for easy instruction purposes. It would cut down on communication time and make life easier for the client.

    10 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Most of us are IT Professionals and we don't need Atera telling us how to do our jobs, we can come up with some pretty interesting passwords. We don't need FORCED 2FA. I like that it is an option but should not be forced on your users, we are paying for this software, we should be able to use it as we wish and we accept responsibility if we mess up. I have left other vendors for the same thing I really don't want to leave Atera.

    10 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. When working in a ticket there are many times where I want to switch to the device. There's a button to go to the device, but it doesn't open it in a new tab. This causes problems for navigation - especially when I need to stop and start the ticket timer. If I right-click on the device to try and manually open it in a new tab, it ends up in a load loop and never completes.

    1 vote

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  17. Add a column which shows the applied Automation Profile.

    Customer ---> Customer X ---> Devices

    Devices ---> Devices List

    1 vote

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  18. The variety of options for installing agents (download the msi directly, the curl script, download link) is nice.

    It would also be nice if we could download a zip of every agent installer.

    11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Please add the ability to force mobile optimized Atera to load in mobile browsers. Some apps have a separate URL that forces mobile if needed. We have difficulty getting a mobile optimized version of Atera to load in a mobile browser in iOS and Android. Thanks!

    2 votes

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  20. Simple, move the spinning icon when searching to the bottom of the page. Every search I do ends in me miss clicking because I move faster than your search runs. I search and the item I want is top of the list but as I click it the search finishes and moves the entire list!

    1 vote

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