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  1. Atera can use Delivery Optimization (Microsoft). Finally, Microsoft developed better Windows Updates through Delivery Optimization to efficiently manage the data transmitted thru the Internet.

    Now, Atera needs to be able to use this feature instead of enabling "Local Windows Updates" to be used.

    1 vote

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  2. Differentiate between Agent that are offline during an update and ones with issues performing the actual update.

    When I go to the report for automation / windows patching I can't tell whether an agent was offline or there was an error with the update process. Please provide more detail in the the automation report so I know what I should be troubleshooting.

    2 votes

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  3. I would like to request that automation task feedback email have more information about the patches it installs eg. name of actual patch installed and what vm's/pc it got applied to e.g. computer name. Currently it will just say how many agents in the task and if it was successful or not. Another feature that would be great would be to be able to schedule an existing ticket and not just a new ticket.

    9 votes

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  4. The patch approval is great, but still, Atera doesn't offer the option to test out the patches. I don't trust the online forums. I'd like to even buy a dummy environment to try the patch before I approve it.

    1 vote

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  5. It would be fantastic if, within automations, we could have a checkbox option, for instance, to launch certain scheduled tasks during the next startup if the scheduling couldn't take place due to the agent being offline, as many RMM platforms already offer. Nowadays, with the rise of remote work and mobile workstations, it's even harder to schedule certain tasks at a fixed time.

    2 votes

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  6. Hi,

    If using configuration Policy and Windows Updates with restart outside of active hours on. Have a feature to wake computer at a time outside of hours to allow them to restart to apply updates

    2 votes

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  7. Run the profile when the script threshold hits, The script is checking if a reboot is required, if so, the automation profile will run. Regardless of the schedule/

    2 votes

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  8. Ability to exclude drives in disk check and defrag automation.

    11 votes

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  9. I would like to see who has created a particular script.

    3 votes

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  10. We would benefit from the ability to install 32 bit versions of software onto machines running a 64 bit OS. Currently this can be done machine by machine via script, but this is tedious.

    2 votes

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  11. When rebooting a windows machine after patching check if the machine has a bitlocker encrypted boot drive and disable bitlocker encryption.

    Optional (and maybe harder, so maybe don't bother):
    Have an option to set -RebootCount (for how many reboots bitlocker should be disabled) or set it to >1 as some updates reboot multiple times and check after reboot if patching is done and re-enable bitlocker.

    Alternatively:
    Have an option to start a script at the beginning of the patch process so we can do is ourselves with Powershell's Suspend-BitLocker cmdlet.

    2 votes

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  12. Allow us to push out an automation patch once at a certain time. For example, I push out windows patches to a group of client, and then I can run an automation that schedules a reboot at 11:30 today. Currently, the only way to do this is to reschedule the automation for the current day, which is doable but inefficient.

    1 vote

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  13. Ticket source is a field we can't change at the moment. However, it does show up in the Ticket Summary Report.

    All tickets manually entered ticket are now classified as a Phone call. As we also use tickets to track projects, or enter them when someone walked to my desk the widget on the Ticket Summary dashboard will contain incorrect statistics.

    Please make the Ticket Source field editable, so we can enter our own values.

    1 vote

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  14. The ability to queue scripts individually from the machine page for offline machines to be executed when they next check-in/come online.

    9 votes

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  15. With Kaseya: if you are doing a schedule of patching, if it is all on the same time, you can spread the entire patching into 60 minutes. If there is 60 devices, it will spread it automatically, so behind the scene it will do the deployment, we don’t need to create different profiles.

    1 vote

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  16. It would be great if we can add a threshold around patch management to send alerts out if patches are failed to apply, or if the automation task does not run for some reason

    17 votes

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  17. A Patch Management page, Not a report. Where we can see all available updates. Approve/Deny/Postpone them. Also see how many devices are missing said update and click install if needed.

    in the same place an overview of what devices are currently downloading/installing/updating/Failed live view

    I have tried using the report and clicking install all missing patches but this does not work. However going to each individual asset and clicking select all > install works.

    So to recap an actual patch management page, where we can manage all systems/customers etc

    13 votes

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  18. If in the Task area under OS Patch MGT a box is unchecked do not show any available patches anywhere ever. If unchecked here I shouldn't have to exclude them anywhere and I should not see them anywhere.

    By them showing it appears as if things are missing when in reality they were never wanted. In my case it is Hardware updates, we do not want this automated as it has caused major issues in the past running these automatically so we prefer to send these manually if needed.

    2 votes

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  19. Most of our automated scripts fail because of "Unable to fetch information from agents." errors. Most of these agents are online and available during script run.

    Atera should be able to run an automated script without reporting failure when WSUS is in use.

    2 votes

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  20. It would be great to be able to queue scripts in an automation profile to run one after the other rather than all at once. This would allow for running "close software" before an edit to the software is made or allowing for the first script to complete a task that is needed for the second script to run.

    7 votes

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