Ideas and Feedback

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  1. Either build in integration to one of the well known patch and vulnerability solutions such as Tenable.io, Perch, Topia etc. or develop your own vulnerability scanner.

    11 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Right now if we want to automate software installation or patching, we usually write a script to silently install software and have it run on relevant devices.

    The issue is that the Atera Software Inventory only updates every 24 hours. It is therefore not possible to ensure that the installation script ran correctly. If the computer then shuts down and is offline for weeks, there is no way for us to ensure that the software installation was actually successful. We need an offline software inventory that can be manually updated. In the worst case the solution should at least be…

    14 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. When having multiple software bundles, scripts, etc in a single IT Automation, it would be very helpful to be able to assign the order that the actions are performed.

    2 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Is it possible to add the ability to run a script when a customer comes back online?

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  5. a filter feature on patches to arrange the order by who has the most updates to the least

    1 vote

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  6. Currently, when you go to IT Patch and Automation, you click assign, and then there is a folder tab but says 'no folders available'. Support told me this is not available yet. Please make this available.

    13 votes

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    3 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. So it's a great feature to automatically execute scripts if certain criterias are hit. But it would be even greater, if you could see the feedback of the script that ran. (For example, just add it to the alert e-mail).
    Usage example: Monitor the disk usage and use a script to list the 10 largest files on the harddrive when the set criteria for disk usage is reached. You would receive an e-mail alert that the space on a harddisk is getting low that includes the ten biggest files on the system drive.

    8 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. It would be highly beneficial to control the behaviour of the service monitoring threshold item. i.e. when a monitored service is down for 3 checks at 2 min intervals then raise an alert, rather than the service being flagged as down as part of a software update where the services starts and stops.

    1 vote

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  9. At the moment you can only see the top 10 devices but I need to see all devices that have patches outstanding for that customer. At the moment the only way to do this is to go page by page of devices and manually check this.

    1 vote

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  10. Need to override setting on a device based and duplicate threshold profile

    1 vote

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  11. If the agent is not able to collect data from Windows Update to check the update status, or the agent is unable to download the updates (both due to network problems at the client, proxy settings as example), the agent will not see any new update, so the device is displayed as "up to date" in the dashboard.

    Please set an alert, when the agent is not able to pull windows update information or the updates itself, and why (you may have an exception which you could forward to the alert).

    1 vote

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  12. Windows Update for Business 'Select the target feature update version' GPO option provides simple control of feature updates, will keep all systems at that feature update level so don't end up with a mixed environment.
    It is also a way to stop Windows 11 from being proffererd to users, if it is set to a Windows 10 feature update version.

    1 vote

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  13. As soon as you define exceptions to patches, they should be removed from the display

    6 votes

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  14. Updates for Windows 11

    4 votes

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  15. Please add new actions to the Ticket Automations - there are basically only options for sending emails, which won't help me. Please add the ability to trigger a script and the ability to trigger a webhook.

    15 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Instead of only supporting fill-in-the-blank/text-box variables, it would help to be able to supply a pre-populated list of options the technician can choose from.

    Providing a list the tech can choose from would eliminate the chance of a typo messing up a script, or otherwise choosing an invalid/wrong value.

    This means we can possibly condense a dozen or more script variants into one script with a drop-down menu.

    1 vote

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  17. Automation uses the devices source for the windows updates. Thus the agent will not install any windows update if the there is a WSUS configured but not reachable or out of service. It would be good to override this an download the updates online just as a user would optionally be able to.

    5 votes

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  18. I am looking up to block/exclude the win11 upgrade patch. Can atera please facilitate that option asap as the users are trying to upgrade the patch which later hampering the work.

    3 votes

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  19. A notes section for each Automation Profile created, to give a brief description and summary.

    1 vote

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  20. Monitoring if a specific Page/Line is online like i.e. www.atera.com. if the page is not responding as expected, then allow to associate a monitored PC/Server to i.e. restart a Service or Reboot Device

    1 vote

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