Ideas and Feedback

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  1. I would like to give users (even without administrative rights) the possibility to install software via a self service portal. And not only via Chocolatey, but also via script.

    7 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  2. It's good if Atera has it's own caching server for avoiding Chocolatey public repo limitations and IP ban, or even better if we can also set ours manually.
    Accessing the choco logs from the web interface might also come into great help.
    I run software updates for 100+ machines on premises and the option of Atera patch management is not usable as is.

    3 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Support told me that new updates on servers will be searched at the start of the IT automation profile which leads to
    - higher bandwidth usage
    - more time for applying patches
    - reboot time which may is outside of customer's window

    What we need:
    Scan window: set time window for scanning (e.g. on day of patching in the morning/afternoon)
    Patch window: set time window for the execution of the patches
    Reboot window: window for rebooting (last reboot no later than X:YY)

    23 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. It would be good if we can at the device dashboard, select one or multiple devices and execute (RUN Now) a non-applied & unscheduled patch profile

    In other words, to assign a patch profile from the list of non-applied & unscheduled patch profile to run immediately and after that remove that patch from the device.

    18 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Automated rules based on things like below

    • device type - Server / Laptop / Desktop
    • OS Type
    • OS Version
    • etc.

    This would then allow us to setup automation rules for newly installed agents or publish IT Automation based on criteria like so

    If "computer os" is "windows 10" then install these applications

    this automates the ability to install AV / Applications / etc. when a new agent comes online for a customer

    this in turn allows for an agent to be installed onto a computer which will then automate chocolaty to install

    we would also need options to install webroot…

    23 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. We would like to see a option to have scripts assigned to certain technicians so not everyone can see all cloned scripts. We are looking to add customer technicians which allows them only to access tickets/devices for that customer with will work ok, but there is no option for segmentation of scripts. This technicians would be able to see all clones used for other customers. Same goes for Thresholds/IT Automation.

    2 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  7. How can we be sure that an automation profile has REALLY finished? There is no option.. We need to see the end time of an IT automation profile.
    Else we cannot guarantee our customers the patching and restarts in their time frame.

    This is just basic stuff and it is pretty annoying that you cannot be sure when a profile has REALLY finished. Atera needs to improve very much..

    2 votes

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  8. In other RMM tools I've used in the past, quite often their scripting interface has language checks, colouring, formatting checks, etc. Atera's scripting interface looks like a Notepad document.

    It would be a really nice quality of life feature to improve the feel of the scripting interface :)

    19 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. The ability to perform the existing Webroot installation action, but via an automation policy so that Webroot can be installed on all devices automatically.

    24 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. when we generate Patch status summary the excluded patches should not come up in the report.

    1 vote

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    1 comment  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Reporting Criteria.........When doing patches, if you exclude patches, they still show up in the reportings as overdue/missing. Example: I do not patch automagically say HARDWARE updates. When you do a patch report, it looks horrible because it showing as MISSING, which it IS, but INTENTIONALLY. There needs to be a way to filter out for reporting purposes to see truly "what is missing".

    5 votes

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  12. As a new agent is installed and appears in the Atera console a script (or multiple scripts) would run automatically, like installing RMM software or AV or other, not on a schedule but as soon as it's detected. this would NOT run in existing agents, only new ones as they come online

    5 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Working in IT there are lots of new starter and new leaver requests. A built in form that users can access to fill out and then automatically be submitted to the helpdesk

    22 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Ability to set active hours on Windows 10 machines and Windows servers from the Patch Management templates.

    8 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Before a Scheduled Automation or patch task, we would like to have an option to send an automated message to let users know that this will be happening as well as another message to tell them that their computer will be restarted within X amount of time and let them postpone the restart up to 3 times.

    22 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Please add the ability to manage tickets from a script. For example: I want to check every single computer for something, Script launches, opens ticket, performs check, updates ticket with results, if results are good, add time, closes ticket. It s a record we could pull easily for the customer. On other RMM software there is powershell modules or other functions you can easily do this.

    2 votes

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  17. Need more options to granularly define behavior of clients.

    1. Add options to notify end users when updates are scheduled or in-progress or a reboot is scheduled.

    2. If a client is offline during the defined patch schedule; options to define behavior. Require updates to be applied immediately when a client is back online or suspend/delay updates.

    11 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. 1 vote

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  19. It would be great if the 'Run on offline agents' timeframe setting for IT Automation and Patch Management could be defined for each profile. Currently it can only be defined for all profiles.

    For example, it would be great for patching or software updates to be run on offline agents for a week or more. That way they would still get the patches/updates if they were offline at the scheduled push time. However, if I have a separate profile pushing a reboot, I would never want that profile to be pushed to an offline agent when it comes back online.…

    12 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Would be great if we could alert a tech if a ticket they are assigned to has not been updated in a set period. This may also work to send a reminder email to a customer if they have not responded to a request within a set period.

    Would prevent the tech from having to chase manually and remind them to keep tickets up to date.

    6 votes

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