71 results found

1. Devices Tab

   Would be great to have a "Device" Tab on the bottom of the mobile app so we'd have a direct way to access the full list of devices in alphabetical order (with the option to sort)

   102 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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2. Native Android Biometric Login instead of reliance on browser

   For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the period).

   Developers should not expect all users to use Chrome, especially with a userbase of very technical users. Even if Firefox has very low market share, it is still a major browser.

   Having said that, the app should not rely on the browser for biometric login, it should use the native Android APIs. Every other app I have that uses biometrics, being multiple password management apps, or Authenticator apps, etc. uses the native API, it does not open the browser. I believe even Microsoft apps when they authenticate open their own window rendering the Microsoft login page (likely Android Webview), there are no browser controls or URL bar.

   Please add Native Android Biometric Login instead of relying on the browser.

   For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the… more

   13 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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3. Chat feature from the mobile app.

   The ability to use the chat feature from the mobile app.

   70 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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4. App Badging

   Can you add application badges for the alert options in iOS that would add an application badge to Atera for alerts, new tickets, and unread ticket responses.

   3 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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5. Save Ticket View Mobile App

   Mobile Ap is rather limited. Ability to save views in the ticket view.

   12 votes

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   2 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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6. Customizable Service Forms for Mobile App

   Need the ability to have customizable service forms that can be created on the mobile app. The service form that is created should be able to import into QuickBooks Online and then be turned into an invoice.

   9 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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7. GPS tracking for tickets on Mobile App

   Mobile app - it'd be great if there was GPS tracking for on-site work allocation on tickets.

   8 votes

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   1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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8. snmp OID value view in mobile app

   It would be helpfull to see the OID Values also in the mobile app

   6 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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9. Mobile app need some features and more of iconic displayed on it

   The Mobile App suppose to have more of iconic than the way it is and a little bit darker background and more of better feature i think that will be awsome

   2 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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10. Atera mobile app

    viwe the survey state (on OFF) for the machine

    we receive alert when down but not when recovery

    a view into the mobile app can be better

    7 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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11. Differentiate IP restriction on mobile and web app

    IP restriction affects the ability to use the mobile app if a phone uses dynamic IP

    9 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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