203 results found
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My Script backups
A way to backup everything in "My Scripts" to a zip file or to backup individual or a group of scripts with a download button
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Monitor third part service state
It could be great if we can monitor third part service state (i.e. Backup software solution or Antivirus solution.. )
Now, service state monitoring is regarding only to Microsoft Windows services.6 votes -
technician log on/off hours
It would be nice to limit some technicians log on ability into Atera for certain hours. A company might not want a technician or help desk users logging in after hours for security purposes and to prevent unauthorized access from home. Also, it would be nice if that person can be restricted to just logging into a specified IP to ensure work is being done in the office, while not enforcing those requirements to the admins.
3 votes -
Passwords saved under a specific device is only visible in the Passwords section for that device.
Passwords saved under a specific device is only visible in the Passwords section for that device.
It would be beneficial to be able to see all the passwords (including device passwords) for particular client visible in the Password section of the client.15 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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saml
Allow for SAML2.0 connections to OneLogin.
4 votes -
Use LDAP integration for adding technicians
As an example, have the technicians use their active directory credentials to log into Atera instead of having another set of credentials to remember.
14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Exporting a list of multiple devices with specs and more
Would be a good idea if we could export a list of devices from multiple companies to an Excel sheet and include the specs and last contact date and Ram - Disk - and OS type/info
3 votes -
Failed login
I would like to have a feature where if there are certain failed login attempts, system (Atera) send notification via SMS. also all the login types interactive or from network.
Thanks9 votes -
Freely configurable date / time format
Freely configurable date / time format so that the user can set/select date/time himself
9 votes -
Share Device between multiple ATERA accounts
Share Device between multiple ATERA accounts.
We are 2 organizations with ATERA who both wish to monitor the same device on each of our accounts.15 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer Alerts
Would love to add an alert or pop-up in a customer profile so when our techs try and create a ticket or perform work for a client, they are aware that the client is on service hold.
4 votes -
stop script
Be able to stop a script that has an expiration, but has not been processed yet.
7 votes -
A few more items in API
Would like in API that there was a coupling between invoices, contracts and customers.
would be nice to see which contracts / contractID an invoice/invoice line was based on ..
and to have a clientID in the billing information10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to differentiate Automation Profiles based on OS
Our company runs several policies/Automation Profiles on client workstations, but profiles like reboots should not be applied to servers just because they are included in the client assignment.
We have found over the last month that manually excluding servers tends to result in missing a server or two, and still having an issue.
We propose that policies and Automation Profiles be set up with the option to exclude types of endpoints, like servers, from being added when creating or running a policy and/or Automation Profile.
We understand that Atera currently query for "some registry keys that are server only" when…
8 votes -
contract
Have a Master contract (I.e. MSA) with multiple billing types (I.e. Per Agent, Per Server, Per Network Device, Bulk Hours and T&M) under it. Start & Finish dates set per the MSA.
Right now, I have 5 contracts for a client to manage the MSA agreement I have signed with them.
10 votes -
2fa access list IP address options
Ability to use network IP range when enabling Access List via 2fa login settings page in the Admin tab (Admin >> General >> Two Factor Authentication (2FA) >> Restrict IP Permissions >> Access List). Currently it only allows for a specific IP address. This is crucial for Public IPs that are Dynamic which is highly likely to keep changing.
3 votes -
disable or change mfa
Would like to disable mfa for certain user accounts. Like helpdesk only accounts. Since we have some technicians that are helpdesk only and can only access tickets assigned to them
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Hostname
Currently the Activity Log lists many things, including when technicians perform actions. It would be great to be able to see the hostname and IP address of the computer the technician was on when the action was performed.
Allowing end users to access work resources on personal equipment can be a security issue. Being able to audit if a technician is accessing company or 3rd party resources from their own personal equipment would be very beneficial.
7 votes -
Sort "My Scripts" list and category dropdown list alphabetically
This is using the new Atera interface, by the way.....When running a script on a device (Devices -> Manage -> Run Script), the category list as well as the list of scripts are not alphabetized. I have over 100 scripts in "My Scripts" and I'm trying to prioritize certain scripts in level of importance to run by simply numbering them in the category name and script name("1. categoryname", "2. categoryname","1. scriptname", "2. scriptname", etc) so my tech knows what categories of scripts to run first and what order to run those scripts in, but the scripts and categories are not…
10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Clean up SNMP library
The SNMP library is becoming bloated with low effort / Low quality templates. Mostly clones of clones. Perhaps some moderators are needed to keep things cleaned up. I also suggest disabling the share to library function for cloned scripts in order to prevent multiple copies of the same script being uploaded to the library. Additionally, it would be great to have a language field so users can filter by their native language!
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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