203 results found
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forum
I Think it would be very useful to have a forum for Atera MSP's to be able to interact with Atera specialists and with each other about issues and best practices when using Atera. This could be a place to exchange ideas about scripts, thresholding and more.
1 vote -
Log File Transfer
Add the path of the uploaded, downloaded and deleted file to the logs
13 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Have the Custom Fields set in Alphabetical Order
Have the Custom Field set in Alphabetical Order
3 votes -
Modify/edit the time intervals for alerts
Possibility to modify/edit the time intervals for alerts. If a Citrix server takes more time to boot it will make an alert. If we can change the time intervals of the servers by group of per machine we can cover this issue.
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Enable time-out to automatically sign out of Atera if inactive for given time
Enable a time-out to be automatically signed out of Atera if inactive for a given amount of time. Plus, when logging out, being able to select if you want to log out of this session or all sessions.
Lack of this feature weakens security if, for example, a technician forgets to log out from their computer.
11 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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face recognition
optional setting to deactivate Atera asking for face recognition and use 2fa TOTP code by default
2 votes -
password
Would it be possible to get Atera to set a minimum length for passwords to say 12 or 15 characters to help protect account compromises. Or to be able to have this ability per customer. So Admin of Ateras can set the minimum length.
10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Scripts, on a case by case basis
When I am running a script against a single device, the overlay window covers up the machine name. The only way I can view the machine name is to maximize my browser window. I do not use a maximized browser window (ever). There are days I am pushing scripts to multiple machines, all on a case by case basis.
Please relocate the position of the script running overlay. Make the overlay screen smaller, and much lower on the screen, so I can still see the Device name without having to maximize my browser.
Or change the overlay window so I…
3 votes -
Add PDF attachment to Expenses in Tickets
Currently you can only attach images to "Expenses" within tickets. Please allow us to attach PDF's to the expense ticket submissions.
3 votes -
Custom reply email based on customer instead of using instead of just primary support email address
I would like to be able to set up a primary reply email address for each customer.
To give an appearance of in house IT Support.
Each customer when replying to ticket or support would be replying to a support email in their domain.6 votes -
2 votes
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Rounding to the tenth of an hour
I would like to be able to round tickets to the nearest tenth of an hour, as opposed to the nearest quarter of an hour. I have a hard time allowing myself to charge a quarter of an hour for something that takes less than five minutes to fix, and I've got an inordinate amount of calls that take less than five minutes of my time.
3 votes -
environment variables in Mac script or Terminal
I wrote a simple script to delete a shortcut off the desktop of the logged in user, but no commands work! I can't do anything as simple as 'unlink ~/Desktop/<filename>' , unlink '/Users/$USER/Desktop/<filename> , unlink $HOME/Desktop/<filename>'....even cd commands to those locations don't work . None of those paths are recognized either in a script or in the Terminal interface in Atera. Script version won't work running as System, and if run as Current User I get a "user is not logged in" error
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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User specific setting to enable or disable Atera's new interface
Currently, the toggle to enable or disable Atera's new interface is a global setting. It would be much better if this were a user-specific setting.
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Atera Features Board
It would be nice if there was a search button at the top of the features board. I don’t have time to scroll pages, or poke around in each category (because I don’t recall how it was classified) to find the status of a previous enhancement request.
This page:
https://atera.uservoice.com/forums/936306-ideas-and-feedback?filter=hot&page=24 votes -
Rules and access
Currently can only admins create etc, SNMP and TCP devices. It should be fair if non Atera admin could do that general technician task.
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Site admin
I'd like to enable a second user (Site Admin) for 1 site to use spashtop to help provide desktop support for that site only?
2 votes -
A reception login
As most dual function environments (Retail and Client Support) we have a reception desk that is manned to book clients systems for our internal workshop.
An additional logon that has only access to create customers , contacts and log tickets would be a logical step.
No further function beyond this would be required.
3 votes -
Central assignment of policies
unfortunately you can only apply a policy to a folder in the customer area. I would like the option to assign the customer folder directly from the policy. Or better, that you can assign a policy via a filter rule (e.g. all windows workstations).
1 vote -
Removal of accounts as currently we can only disable
Removal of accounts as currently we can only disable
2 votes
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