Ideas and Feedback

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  1. A report that breaks down tickets and hours worked on a client. I have flat fee clients wanting to get a breakdown of this data to see if the money they are spending is averaging out over each quarter. It's also a way to help retain clients.

    2 votes

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  2. I think it be helpful to be able to run a report to show endpoints that are missing a specific software. I understand that Advanced Filters should be able to point out these endpoints (once current issue is fixed in next release), but a report would be helpful.

    2 votes

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  3. Currently, every morning I have to export to xls, run a Macro to sort, group and calculate how much time each tech spent the previous day. Would love for this to be automated.

    21 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Have a customer asking for a report that filters just servers and includes cpu, memory and hard drive space, os, etc.. and have it export in pdf

    should be able to filter by device type or folder and the report should generate based on a filtered criteria

    2 votes

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  5. When exporting reports to pdf/xlsx it would be handy if the filename were prefixed by YYMMDD-HHmmss-reportname.pdf/xlsx That way no reports are overwritten, and reports can be easily sorted by filename.

    2 votes

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  6. Cannot customize reports when sending them on a schedule.

    e.g. customer periodic: we do not use backup function so we do not want it on the report the customer gets

    3 votes

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  7. it would be great to have a link to directly download the PDF and Excel Export, it would save a good amout of time when you have to archive 20-30 and send them to clients. Alternatvily, it would be nice to have the option in the Report scheduler to send the reports as attachments directly in the Email notificaion. that way we could skip the Download all togehter, that would also give us the option to send the reports directly to the Client instead of being in the middle.

    5 votes

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  8. We would like to see the date that the ticket was created in product reports as well. So far I only see dates on timesheet reports.

    2 votes

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  9. Similar to the Auditor Report, we would like to have an executive summary report that combines auditor report and patch status summary as well as other reports that we can add or remove when required.
    It would also be very handy if we can remove specific elements from a report e.g. remove Mac computers if they don't exist on the network or Server Distribution etc. and most importantly have this report sent with a PDF attachment.

    20 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Possibility to enable an email notification that informs new machines added in costumers in Atera.

    2 votes

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  11. When scheduling a report, the email should contain the pdf (or file type of choice) as an attachment on the email. Saves from having to click on the link and login to get the report.

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. I am tracking the number of active users in my company. This allows me to see the health of each client and if I need to add additional resources to a client for support and buy-in of my market offerings.

    In short the more active users/endpoints the healthier my business is.

    2 votes

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  13. Auditor: when I export it to excel, the name is called auditor #5. I want customer name to be shown on the name of the excel. Lot of information on the report itself that I don’t need and need to remove before I send to the client

    2 votes

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  14. lovely to see that you have added the Date Device was added to the device screen, now can we have it added in to the auditor report as well please.

    8 votes

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  15. Please add a column for Last Logged User to the default output of the Software Inventory Report for detailed excel export in the Devices tab.

    Right now, I have to export a detailed excel report then go into the customer profile to see the last logged user and manually add them. It is very time consuming, especially if several different software changes were made to several machines between report runs. Having this column added by default would make it alot faster.

    This is my very specific request.

    2 votes

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  16. Software Inventory Reports - Device Name Missing
    When we view Software Inventory Reports in Atera, we can click the pop out icon under the Number of Devices column to view the device(s) that the software is on, but when we export a report, we don't see the device(s). For my team, this typically leads to me going back into Atera to find that information whenever we're reviewing licensing, tracking down rogue programs, planning to onboard a new client, etc., and then manually adding that in a spreadsheet.

    5 votes

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  17. We automated patch management and send the appropriate report to our customers once a month (because that's the only way to send).

    We need the possibility to send a patch feedback report AFTER the patches were installed or other frequencies/dependencies. Currently, we patch once a month and send report once a month which leads to problems: e.g. sent report on 1st Saturday of month, report will be empty (0) because on the day before it was last month (30th/31st). Same on other days

    Customers are already complaining why we cannot schedule it correctly. This is critical

    7 votes

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  18. The ability to export reports in Landscape view. Especially, timesheets and block hours.

    3 votes

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  19. The report provide the option to select those patches that failed and deploy again.
    It would be good to have the option to only list out those failed patch deployment instead of all the patches.

    12 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. The ability to report all logged tickets for a customer for a time period.
    Not only the summary and amount but the actual content of tickets. Dates, times, entries and content. In this way the customer gets real insight in the work we perform for him.

    3 votes

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