373 results found
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Retire old devices with the same serial number
When we reset a device in the company, for a new employee. Atera is reinstalled as a completely new device. Can you make it that when A new device is enrolled with the same serial number as a current device in the system. The old device is deleted, or prompted to be deleted. At the moment, you have to do it all manually and have multiple devices with the same serial number (the same physical device)
7 votes -
retired devices should be renamed to "infrequent devices"
This terminology needs improving
Retired devices should be renamed to "Infrequent Devices" and in general settings moved to section called reporting rather than agent settings and described as the "Infrequent devices threshold".
Just because a machine has not been switched on recently, does not mean it is retired! - it could be a laptop that is only used twice a year as a standby, but just should be excluded from certain patch compliance reports etc.proper retirement of machines is a whole different feature as per https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44000010-ability-to-archive-retired-devices
6 votes -
Software bundles
The ability to integrate software into the installation packages that does not come from Chocolatey and Homebrew would be a great relief.
4 votes -
Details about screen that is plugged in
I would like to see info on the screen that is plugged into the device.
Details like:
Vendor
Serial Number
etc2 votes -
iaas
Application as a Service to include Kubernetes as a service directly from the Atera console
1 vote -
Support for Fedora and RHEL Devices
Provide support for RPM-based distributions:
- Fedora Linux
- CentOS Stream
- Red Hat Enterprise Linux (RHEL)7 votes -
Separate AnyDesk Attained / Unattained Setting For Different Sites
Allow admin to set the AnyDesk to set an attained or unattained connection option for different sites or groups. instead of a universal setting for the whole company. The idea is to allow you unattained access to the server farm but also need attaining mode for any user computers.
1 vote -
On devices page have a relationship (contact) column and customer column to show who the device belongs to.
On the devices list, show a column for what contact and customer that devices belongs to.
The relationship field is important and this uses the contact details for who this device belongs to, some devices are being logged into as a generic username or maybe being logged into using old details, therefore for the username field can be unreliable.
5 votes -
Search device notes
It is critical that when I search my device list, it includes the Notes field for each device. I put relevant notes about where the device is or who is using it in that field. My device naming convention is random and ordinal making it confusing if I don't read/have the notes.
6 votes -
File transfer to all devices at once.
File transfer to all devices at once.
Incase we need to push some news or document for all devices in same file location.
11 votes -
Network Utilization Monitoring
Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.
43 votes -
Want to be able to know how many screens are connected to a computer
Want to be able to know how many screens are connected to a computer
9 votes -
Schedule Patches and other things for a one-time execution in addition to doing it "now"
You recently released options to schedule a one-time reboot; take that further. Let's get "Schedule..." in addition to "Run" uniformly throughout Atera. I would love to schedule Patch installs for tonight but from the run window - just delay that start. Same for anything and everything that you can do "now" - would love to be able to do it later too.
2 votes -
Monitor USB Drive Connection Status
Atera needs to be able to have an alert set for when a USB drive disconnects. This would be most useful for local backup drives; if someone unplugs the drive, or if the drive fails (would cause the same alert event, I would assume) the backup cannot run!
7 votes -
Use advanced report result as device view selection
I want to work further with the result from my advanced report filter and move over to the devices section with the result used as device filter. Thus we can e.g. run scripts on the result from the advanced report.
3 votes -
Retry for scripts when fails
Retry for scripts: Option to retry on first fail. If I send an ad-hoc script run on an offline agents and it fails, I have to re-run it again. Run it up to 3 times before notifying it. I just go to the recent process and I see which agents have failed and make a note of it.
5 votes -
add a page button at the top of devices page
It would be nice to have the page buttons (1,2,3... etc) at the top of the page as well as the bottom. This way we don't have to scroll down to the bottom every time we want to go to the next page.
2 votes -
While a technician is establishing a connection with a device, Splashtop currently does not provide information about the specific user who
While a technician is establishing a connection with a device, Splashtop currently does not provide information about the specific user who is already logged in. Instead, it only indicates that another user has connected. It would be highly beneficial if Splashtop could include the feature of displaying the name of the other user. This addition would facilitate improved team coordination, enabling direct communication with the individual as required. We have prior experience with the N-Able product, which offers this functionality. Thus, we suggest incorporating a similar feature here. Your consideration in this matter would be greatly appreciated.
4 votes -
availability in search
Want to make it possible in the devices search to see which of the devices have enabled Availability Monitoring so it's easier to find those that need monitoring but haven't enabled it.
For example:
Searching for all devices named "Server", now we need to manually check every search result instead of having an option in the search for Availability Monitoring Enabled/disabled.2 votes -
Copy Folders Across Sites
Ability to copy folders from one site to another. I am using the same folders across all sites but I have to manually create them at each site.
5 votes
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