411 results found
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Remotely connect to an agentless SNMP device
I can't find the ability to connect to an SNMP agentless device thru its own management interface (like http or telnet).
I suggest: 1 promote a remote agent as a "gateway node" 2 in rmm web interface assign SNMP device to this remote agent becomed gateway 3 in rmm web interface on SNMP device configure the management port number and type (for example 80 http) 4 a connect button appears on SNMP device in rmm 5 clicking the button it opens a piece of software on my pc that opens an http tunnel between remote SNMP device and my local…15 votes -
Device Active Status
I would like to be able to specify whether a device is Active or Inactive. Furthermore, I would like this setting to be changed automatically based on the Last Seen date. If a managed device has not been seen in say 45 days, it should be changed to Inactive and not show up as a managed device on my monthly invoices to a client.
This is sort of a pain point for me. There are some devices that companies have as backups or are less frequently used. In this case, I can't bill them for a device that hasn't checked…
1 vote -
Add "Recent Processes" view to the device you click on
When you click on a device you can see the Metrics/Software/Hardware/Profiles etc. however you cannot see the recent processes that are running or have ran in the past on that device you are clicked on. The only way to see this to my knowledge is to click on reports and then go into Recent Processes. Can you add the ability to see recent processes when you click on a device? It would be nice to see a visual of the recent processes kind of like how you can see the cpu and memory metrics or hard drive space used. This…
12 votes -
snmp combined monitoring
It would be nice to combine multiple OIDs into 1 monitor line so a single alert can be used for multiple OIDs.
Example:
7 OIDs monitor temperature with an "OK" status when things are fine
1 Monitor would reference all 7 OIDs and if one or more of them change status the monitor would send a single "temperature" issue alert rather than up to 7 individuals.2 votes -
Add "information" option on Monitored OIDs
It would be nice to also have an "Information" option for monitored OIDs.
Example:
Device has serial number and software version information available via OIDs
Desire is to get an alert when the software version changes or device is replaced with a new serial number.
This alert does not need to be a warning or critical as it is just housekeeping information. A further idea here is to have the option to aggregate "information" alerts to a single email rather than individual (i.e. an entire building of 10 devices all get software upgrades, be nice to have a single alert…2 votes -
Display if a machine is at the office or remote
Within Atera it asks that we define the business Public IP. What would be nice is to view if a user is working at the office or remotely when looking at devices under the customer name.
One could have a simple reference point to the Public IP that is defined and display a "true statement" if the user is at the office or remotely.25 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Access Audit log
We should be able to audit who accesses what devices and when, including shifty Atera staff who get 4 digit pins from us and start accessing our customer computers whenever they want.
16 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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SSF connection
SSH connection: A lot of our schools are catholic school. Devolufsion – desktop management. All of our staff have a VP connection. And that desktop manager and authenticate against the server. From the Atera platform, we cannot directly connect to our switches. It would be nice to have SSH connection. We add the switch to a pink check to the server which is a switch. SSH directly into that switch. We are find the other tool is fits us tools.
4 votes -
Devices Section: Exportable To Include Custom Fields
Devices Section: Exportable To Include Custom Fields
2 votes -
device view
In Device View, I would like to see the same options after selecting folders, as I would see when I am looking at all devices, mainly the Patch, Perf, and the other Icons. I know I can still get to this via Manage, but didn't know why the icon option disappears when filtered by folder.
1 vote -
esx
Monitoring and reporting ESXi hosts, cpu load, storage, networking.
Graphical Report (same as windows devices with agent installed).
IMPORTANT to get statistics within a range of days, interesting for debugging, problem solving, investigating.19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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PC info to Desktop
Display computer information on the desktop.
PC name
Logged in user
Last reboot time
Network information (IP)
IT support contactsLike Microsoft BG info. https://docs.microsoft.com/en-us/sysinternals/downloads/bginfo
24 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Screen / Monitors preview (somewhat blurred) before initiating remote session
It would be helpful before we start remote session so we can see if user is busy/in a meeting/or not in front of the computer. Maybe very low quality image of current view of the screen with hard to read details so we are not intruding on their privacy.
18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Information Security Risk
Support agents can access data in any user's machine without asking their permissions. It is a major information security risk and has been identified by data security auditor. I have raised requests earlier but they all have been ignored. Please get it fixed otherwise companies who are aware about information security will not recomend Atera. You can regenerate it by going to any Device >>> Manage >>> File Transfer. I would like to request all other community members to vote for it to get it fixed asap.
5 votes -
Device import of generic devices
Ability to bulk import generic, unmonitored devices. Example: Excel list of devices (Ipads, monitors, projectors, etc). Import the list from a default CSV file.
20 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Software License Tracking
It would be nice if Atera coulda track Third-Party licenses. For example, the device management screen would show if a copy of SolidWorks, Nitro Pro or Adobe Pro was installed and list the corresponding licenses. I know a few other RMM solutions have functionality like this. Would make tracking licensed software much easier.
9 votes -
Under Manage then User Activity is a great report. Anyway to make that an automated report I can send when I want via email?
Under Manage then User Activity is a great report. Anyway to make that an automated report I can send when I want via email?
1 vote -
Dynamic (filtered) folders
Allow creating of folders based in filtered criteria (e.g. servers).
This way we don't have to remember to manually add new servers to the folder that is getting server based automation.
12 votes -
Data Monitoring
There is a need to monitor network usage and what applications or URL's are using the data/bandwidth
2 votes -
Filter devices for those that don't have a relationship with a contact
I'd like to be able to filter devices to find those that don't yet have a relationship with a user so that I can assign them.
2 votes
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