Ideas and Feedback

Ideas and Feedback

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  1. Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.

    30 votes

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    1 comment  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Add disk encryption status to the disk information where it currently lists serial number, firmware version, etc.

    22 votes

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    1 comment  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. When doing patch management, there is an option that says 'reboot if needed.' However when this option is selected, people don't have a choice whether their computer restarts, it does it automatically. It would be good if people could decide when the update was done rather than doing it as soon as they go online.

    24 votes

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    0 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. The ability to view extra columns of useful data per device without having to click on a device, ie: device uptime, Availability Monitoring status, OS version.

    29 votes

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    1 comment  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. it will be great to have Last Reboot Time option on advance filter

    5 votes

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  6. Hi Atera Team, Good Day!

    1.We are using Atera last few months , we have more than 10 support engineer and we need to provide them atera portal access read only the user can only see the option in atera can monitor and can't do anything .

    1. We required Asset management in Atera. we are having 1500 machines like laptop ,Desktop,Macbook,Tablets,Ram,Server,Switch,Router,Firewall.etc

    we need to maintain the asset ,we assigned these to whom and the user are currently working or resigned . how many stocks we have so that we need to maintain. I asked these question in chat box they…

    2 votes

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  7. I find that it can take a good couple of minutes for the remote access/status to come back online. Sometimes I have to do a reboot with the client on the phone and we end up making small talk whilst Atera/Splashtop decides to give me access. Not sure why the delay but it happens across all of my end devices. Can Atera increase the polling time that checks to see if a device is online?

    9 votes

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  8. I see others have suggested this. Any progress? Sooner rather than later would be nice.

    7 votes

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    0 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. Our organization has shared PCs where one device can have multiple contacts. As of right now, Atera only provides the ability to assign a single contact to a device. By allowing multiple contacts to be assigned, it can make it easier when users submit tickets to already know which device they belong to.

    6 votes

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  10. The filtering devices, when looking through devices for available patches it would be nice to sort by the patches column so instead of searching through the whole list, we can see all the devices with pending patches sorted to the top of the list and go through these. It would be extremely helpful if the sorting could be applied to all columns.

    7 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. While we need the alerts when a server or router goes down, seeing how many general devices are up at a given time, in relation to the amount of devices connected per that client is a useful graph and schematic

    2 votes

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  12. If I'm working on a remote device and have to reboot, my remote session resumes and I'm back on the desktop but Atera can't tell the computer is back online yet, so if I run a script it will time out. The admin page still shows the status as online but if I refresh the page it will finally show offline. I'd like to have a way to force a status refresh on either the client side or from the Admin side for a particular device so I can immediately know when I can run scripts without them timing out.

    13 votes

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    3 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Really need to visualy see if a computer run on supported version of Windows.
    Really helpfull to replace some old computer or just upgrade to a newer version of windows. (Server and workstation).

    8 votes

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    1 comment  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. A posible to exampel put an individual threshold ind for a single services, on a single device.

    2 votes

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  15. When a device was enrolled into Atera, I want to bulk update the customer.

    2 votes

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  16. Indication of the number of devices which are in Folder and reporting of the devices per Folder

    15 votes

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    0 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. In the Device information it would be nice to have a geo location visible

    1 vote

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  18. I would like to see the current network connection link speed on the devices screen and also on the Auditor report.

    This would really help trace cable faults where connections have dropped to 10/100mbps, or where old mini-switches have found there way back onto networks!

    Today I discovered a client had recently had 10/100mbps phones installed with there computers now daisy chained onto them!

    1 vote

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  19. subsequently change the type on the device WITHOUT creating the entire device or devices again.

    1 vote

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  20. Spare slots. Type of Memory, would be really handy when looking to upgrade to see at a glance what type of memory it is, ie DDR4, clock speed etc so can easily order a ew stick of RAM

    6 votes

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