More Triggers on Ticket Automation Rules For when anyone answers on the ticket
Ability to have more triggers for the Automation Rules. We want the trigger to be "Someone Answered on ticket" . I want to be notified if anyone has answered on the ticket.
4
votes
abigael abigael
shared this idea
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Cory Wiggington
commented
I would love to see a trigger for all replies as well as well. We have some automation rules that include other technicians when certain tickets are created. If that person responds to the ticket via e-mail, no notification is sent out because that person is neither the technician assigned, nor the requester. A new trigger for when a ticket is updated via an e-mail response or by someone who anyone else who isn't the requester or technician would be very helpful!