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  1. Mobile App Improvements

    751 votes

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    Planned  ·  41 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Alex Vanderkooy supported this idea  · 

  2. More Triggers on Ticket Automation Rules For when anyone answers on the ticket

    6 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Alex Vanderkooy commented  · 

    Yes. exactly! The MSP managers want to see a copy of all ticketing communication in their emails without having to login to atera.

  3. when replying to a ticket from an email client as the agent, the comment is not added into the ticket.

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Alex Vanderkooy shared this idea  ·