Knowledge Base Revamp
I would use the knowledge base, but it looks very unprofessional and bland. It should be completely redesigned to look organized and have better formatting options.
Please take a page from Atlassian (free). Their board is very well designed, and the editor has built in image snippets and formatting options to help the article look very professional. It also includes various image templates for article banners.
I would also add the option to access the KB without having to log in. Since Atera doesn't have SSO with LDAP or AD, i perhaps have a few users in the entire company that actually use the customer portal since they have to go through the "forgot password" step to retrieve their logon credentials. (AD import does not support emailing credentials when onboarding another missing feature.
Jeremy Stewart
shared this idea
Hey all,
I am happy to let you know we have completly re-designed the Knowledge Base and the Portal to a brand new look and feel in the past couple of months.
With that, we've introduced SSO for the portal (through AzureAD and SAML protocols) in order to ease accessebility.
Feel free to contact our support team via email (support@atera.com) or live chat if you need any assistance in setting those up.
Hope this helps,
Yakov
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DeAnna Birdsall
commented
Every visit to the features board is jumping me to Microsoft\Azure login section of the page. Our clients are not using SSO to log in to Atera. Nor are they using their Microsoft\Azure accounts. Please remove this, or move the Microsoft and Azure buttons at the bottom, and make the "or" much larger to distinguish, even better least make it an option that we can turn OFF.