Settings and activity
13 results found
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3 votes
Jeremy Stewart
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23 votesJeremy Stewart
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28 votesJeremy Stewart
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149 votesJeremy Stewart
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13 votesJeremy Stewart
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2 votesJeremy Stewart
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127 votesJeremy Stewart
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56 votesJeremy Stewart
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32 votesJeremy Stewart
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19 votesJeremy Stewart
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52 votes
Hello,
I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.
We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers. Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.
Stay tuned for our Product Release notifications
An error occurred while saving the comment Jeremy Stewart
commented
Locking reports behind a pay-wall for already paying customers is not good business. This is a basic feature.
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32 votes
An error occurred while saving the comment Jeremy Stewart
commented
I'd further add the ability to see all technicians statuses visible via the admin portal and/or user portal (for smaller teams).
Jeremy Stewart
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867 votes
An error occurred while saving the comment Jeremy Stewart
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We have over 300 people to onboard. AD sync worked great, but without firing a welcome email (or having the ability to send them ad-hoc), i was advised by support to use ticket automation (over 300 tickets OMG), or have the users use the "forgot password" link in the portal. Needless to say, very unprofessional.
This is a basic and essential onboarding practice, there's no logic why this feature should be under review for over a year.
Jeremy Stewart
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We use notifications (email templates) if an ticket hasn't been replied to by the EU indicating that the ticket is inactive. Often times, the EU doesn't recall the last comment the technician made when they get the email notification. While we understand it's easy to have people refer to previous emails or log into the portal, that doesn't work in practice.
To this end, having a {[Technician Last Comment]} snippet would be great to add to the template to jog their memory.
Thanks.
Jeremy