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11 results found

  1. Need {[Technician Last Comment]} Snippet

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jeremy Stewart shared this idea  · 

  2. Printer management

    137 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jeremy Stewart supported this idea  · 

  3. Show printer details in the Agent page on Atera

    12 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Jeremy Stewart supported this idea  · 

  4. Deferring Tickets for Later

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jeremy Stewart shared this idea  · 

  5. Print a Ticket

    116 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jeremy Stewart supported this idea  · 

  6. Please add a search to the event viewer screen

    54 votes

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    3 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jeremy Stewart supported this idea  · 

  7. Event Monitoring Improvement

    31 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jeremy Stewart supported this idea  · 

  8. Threshold on Microsoft Windows Event log

    18 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jeremy Stewart supported this idea  · 

  9. Customize Dashboard and Reports

    48 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Planned  ·  AdminMunaAssi (Director of Product Marketing, Atera) responded

    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

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    Jeremy Stewart commented  · 

    Locking reports behind a pay-wall for already paying customers is not good business. This is a basic feature.

  10. Technician Out of Office

    28 votes

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    5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Jeremy Stewart commented  · 

    I'd further add the ability to see all technicians statuses visible via the admin portal and/or user portal (for smaller teams).

    Jeremy Stewart supported this idea  · 

  11. Employee Onboarding/Offboarding Feature

    843 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Jeremy Stewart commented  · 

    We have over 300 people to onboard. AD sync worked great, but without firing a welcome email (or having the ability to send them ad-hoc), i was advised by support to use ticket automation (over 300 tickets OMG), or have the users use the "forgot password" link in the portal. Needless to say, very unprofessional.

    This is a basic and essential onboarding practice, there's no logic why this feature should be under review for over a year.

    Jeremy Stewart supported this idea  ·