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No signature on internal notes

Please allow disabling personal signatures on internal notes.

48 votes

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Pavel Chmelar shared this idea  ·   ·  Report…  ·  Admin →
Released  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded  · 

Hey all,


We are happy to let you know the signature is will no longer be included in internal notes in Atera's ticket page.


Upon changing a response from public to internal, the system will find the HTML code used to compose your signature and remove it.

We hope you enjoy this addition and enjoy a cleaner internal conversation documentation.


Thank you for helping shape Atera for the better,

Yakov

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  • Désirée Mellen-Bard commented  ·   ·  Report

    it's definitely messy to have everyone's signatures in their notes if they don't take the time to remove them, and it makes the notes chain even longer which can really be a hassle if the ticket has been open for a while.

  • Guillaume DUVAL commented  ·   ·  Report

    Totally agree, I don't know why this is not done... So much time lost a day

  • Nick Resnekov commented  ·   ·  Report

    Agree from our end as well. Seems unnecessary to need to manually remove this on every single internal note.

  • Mike van Houwelingen commented  ·   ·  Report

    100% agree with this one, probably simple to implement and makes the day-to-day work a bit easier.

  • Jonathan Gauthier commented  ·   ·  Report

    I totally agree with this, its quite cumbersome to constantly remove the personal signature every time we want to place an internal note on a ticket. Internal notes have no need for our signature to be displayed only to us.

  • Marc Cann commented  ·   ·  Report

    When submitting internal notes to a ticket, not to have the signature included as that is more for emails/public replies to the client. This saves on have to remove the signature each time an Internal note is created.

  • dzolotor commented  ·   ·  Report

    I have several suggestions for improving the notes within a ticket. I've used many different ticketing systems in the last 30 years and they've all been easy to add notes to, but I find Atera's ticket notes to be frustrating and confusing. - All the notes look like emails. Even when switching from Public Reply to Internal Note, the note still looks like it's setup as an email, and my default email signature is still displayed and I have to erase it in the note. Public Reply and Internal Note options should look completely different so they aren't confused or mistaken. I've mistakenly sent emails to clients when I was trying to enter a note, because I didn't know I have to select the type from a dropdown at the top. The default should be note and there should be a button to select if I want to email my client from within the ticket. - Change the 'From' that appears at the top of a note to 'Technician' so that it doesn't look like it's an email. - I'm unable to edit an internal note once it's created. This should be editable.

  • Gerry Best commented  ·   ·  Report

    Implement per-user signatures in ticket responses.

  • tom commented  ·   ·  Report

    Do not show signature with Internal Reply

  • peter.rigbye commented  ·   ·  Report

    User signature should not be put Ticket Notes, but only when Public Reply is chosen.