Settings and activity

12 results found

1. Desktop notifications

   97 votes

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   3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Jonathan Gauthier supported this idea  ·  Sep 6, 2022

2. Ticket Rounding - 5 minutes | 10 minutes

   21 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jonathan Gauthier supported this idea  ·  Sep 6, 2022

3. Agent Collision Detection

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jonathan Gauthier shared this idea  ·  Sep 6, 2022

4. Option to Download all Agent Installers at once

   16 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Jonathan Gauthier supported this idea  ·  Sep 6, 2022

5. Edit Ticket Notes

   247 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Jonathan Gauthier supported this idea  ·  Jul 14, 2022

6. Enable HTML Editor In the Quick Reply Templates

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jonathan Gauthier supported this idea  ·  Jul 5, 2022

7. Assign multiple technicians to a ticket

   401 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.

   
   

   Your feedback will be invaluable as we shape this feature to meet your needs and preferences.

   
   

   If you'd like to provide input on this feature, please schedule some time for a call using the link below:

   Schedule a call
   

   Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.

   
   

   All the best,

   Yakov

   Jonathan Gauthier supported this idea  ·  Jul 5, 2022

8. Atera Dark Mode

   1,752 votes

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   Under Review  ·  103 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Jonathan Gauthier supported this idea  ·  Jul 5, 2022

9. Password protect the Atera agent from end-user uninstalls

   1,607 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Jonathan Gauthier supported this idea  ·  Jul 5, 2022

10. Improved Customized Dashboard

    1,559 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Jonathan Gauthier supported this idea  ·  Jul 5, 2022

11. UI interface based by user instead of account.

    4 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Jonathan Gauthier supported this idea  ·  Jul 5, 2022

12. Simple Ticket Merging

    14 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jonathan Gauthier shared this idea  ·  Jul 5, 2022