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13 results found

  1. Desktop notifications

    92 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Jonathan Gauthier supported this idea  · 

  2. Ticket Rounding - 5 minutes | 10 minutes

    20 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jonathan Gauthier supported this idea  · 

  3. Agent Collision Detection

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jonathan Gauthier shared this idea  · 

  4. Option to Download all Agent Installers at once

    15 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jonathan Gauthier supported this idea  · 

  5. No signature on internal notes

    40 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jonathan Gauthier commented  · 

    I totally agree with this, its quite cumbersome to constantly remove the personal signature every time we want to place an internal note on a ticket. Internal notes have no need for our signature to be displayed only to us.

    Jonathan Gauthier supported this idea  · 

  6. Edit Ticket Notes

    223 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jonathan Gauthier supported this idea  · 

  7. Enable HTML Editor In the Quick Reply Templates

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jonathan Gauthier supported this idea  · 

  8. Assign multiple technicians to a ticket

    369 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Jonathan Gauthier supported this idea  · 

  9. Atera Dark Mode

    1,625 votes

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    Under Review  ·  81 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Jonathan Gauthier supported this idea  · 

  10. Password protect the Atera agent from end-user uninstalls

    1,532 votes

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    26 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Jonathan Gauthier supported this idea  · 

  11. Improved Customized Dashboard

    1,509 votes

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    Under Review  ·  48 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Jonathan Gauthier supported this idea  · 

  12. UI interface based by user instead of account.

    4 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Jonathan Gauthier supported this idea  · 

  13. Simple Ticket Merging

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jonathan Gauthier shared this idea  ·