Option to assign multiple contacts to a ticket.
Option to assign multiple contacts to a ticket.
A single issue in a ticket can touch multiple users/contacts. When an ticket is scaled up from incident to problem. or when multiple people experience the same issue. I would like to be able to add more contacts to an issue.
Gijs Spruyt
shared this idea
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Alex Noce
commented
Dear Atera, please bring your attention to the glaring feature that should be a super quick implementation. We constantly see requests from our users where multiple people are copied, they expect those people to also be included in future responses to the ticket. Not only should that happen, but we should also have the ability to add/remove people ourselves both to the ticket as a whole as well as any individual response (almost like it is an e-mail, yeah?).
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Shane Farmer
commented
Even been able to add a CC email address to ticket replies would be beneficial. Supprised this has not been picked up as other RMM have this feature
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Sascha Schlegelmilch
commented
or there is a contact who wants to get informed about all tickets.
That can be an internal technican or someone who checks the bills.So it would be good to have a "add this contact to all tickets" option.
This way the contact who initiated ticked creation will get informed about "his ticket" and the local admin, controller, ceo, whatever get information about all tickets of the customer