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  1. MS Office Updates

    767 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Shane Farmer supported this idea  · 

  2. Hardware inventory

    642 votes

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    8 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Shane Farmer supported this idea  · 

  3. Option to assign multiple contacts to a ticket.

    20 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Shane Farmer commented  · 

    Even been able to add a CC email address to ticket replies would be beneficial. Supprised this has not been picked up as other RMM have this feature

    Shane Farmer supported this idea  · 

  4. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Shane Farmer supported this idea  · 

  5. Multiple Ticket Boards

    20 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Shane Farmer supported this idea  · 

  6. Ability to select multiple contacts when creating new ticket

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Shane Farmer supported this idea  · 

  7. Multiple contacts for a single ticket

    21 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Shane Farmer supported this idea  · 

  8. Ticket Checklist

    299 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Shane Farmer supported this idea  ·