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Change customer on a ticket

Would be great to have the option to change the customer of a ticket as sometimes the IT team might forward an email received from an client to the support@ in order to create a ticket. However, we are unable to change the customer on a ticket using Atera.

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Bruno Amorim shared this idea  ·   ·  Report…  ·  Admin →
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  • Lawrence Yau commented  ·   ·  Report

    There is a button - looks like a square notepad with a pencil - to the right of "requestor info" - this button lets you change the contact that is assigned to the ticket.

  • Ryan Foster commented  ·   ·  Report

    I'm surprised this idea hasn't gotten more votes. I posted a similar idea as most platforms I've used or tried allow for easy changing of end user or company.

  • Jannis Dieckmann commented  ·   ·  Report

    Sometimes people write tickets not from the company domain address and we need to assign them to the correct customer.