Ticket View - based on the ability to select Multiple Tags
Ability to create a Ticket View based on selection of Multiple Tags.
At present, I can assign multiple tags to a ticket. But when creating a view, the logic behind appears to be Select if ALL tags match, vs and ANY tags match.
Ex: 3 Tags on one ticket (1,2,3), and 2 Tags on another (1,3)
When creating a view, if I select 1,2,3 Also allow us to check, must include ALL, or ANY.
At present it seems to be "must include ALL"
it only returns tickets that have all tags, vs I would like it to be an OR statement, return all tickets that match any of those tags.
Same for creating Custom Fields, drop down.
On the Ticket View screen, provide the ability to add more than one Custom Field drop down value;
On the Ticket View, allow the ability to select multiple value's with a choice, must include All, or must include Any.
DeAnna Birdsall
shared this idea
Hey,
We have recently changed the behavior of the tags to match the behavior of other filters on the tickets page.
Now, if you select tags A, B & C, you will see all tickets that have any of these tags.
Hope this helps!