Changing Customers on Tickets and keeping the same Contact
Hello,
We will be using Atera as an internal helpdesk. All of our Customers are the locations that we manage. Currently Atera only allows you to enter a ticket for a Customer and the Contact that is within that Customer.
We need the ability to switch the Customer on the ticket and keep the same contact as our staff work across multiple portfolios. This will allow us to bill our time to each Customer accordingly and maintain the correct contact.
Anything that Atera can do to make this possible will be greatly appreciated.
David Jusino
shared this idea
Hi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
