automatic close resolve tickets
The possibility to automaticlly close tickets, if a ticket is automaticlly generated and get resolved.
Michael Mehl
shared this idea
Hey,
This is possible via our time-based ticket automation rules.
Here's a guide on how to exactly do that: https://support.atera.com/hc/en-us/articles/5914785808156-Time-based-ticket-automation-rules#Closeaticketifthestatusis'Resolved'formorethanaweek
Hope this helps!
Yakov
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Oliver Hunziker
commented
Hi Yakov,
Maybe the question was not clear enough.
I don't see, how this could be possible through ticket automation.
The issue is:a device raises a ticket like "CPU 95%".
5 minutes later, the CPU goes back to 60%, but the ticket remains unresolved.
Or if a line goes down, you will have several devices notifiyng as "unreachable"These automatic tickets are important, but they can raise a lot of tickets that are basically resolving themselve in minutes.
Other system are able to close such tickets trough the agent automatically.
This is a very important issue to help managing tickets.Best regards
Oliver