Skip to content
← Ideas and Feedback

Have an idea for a new feature?

Ideas and Feedback: Tickets

Categories

(thinking…)

Allow Snippets in Emails for Custom Ticket Fields

I'd like to be able to use snippets in email tickets that are dynamically linked to custom ticket fields that I've created.

15 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Ryan Bray commented  ·   ·  Report

    I would love to have more snippets related to default and custom fields associated with agents, tickets, users, sites, and assets. Having this information is especially useful for templating information provided by the end-user or technicians.

  • jbateman jbateman commented  ·   ·  Report

    Things such as "ticket summary" would be an amazing snippet that would effectively just be a few data points that would be combined (description, name of submitter, etc.) to create an overall view of the ticket in email form

  • Tegel - technischer Support commented  ·   ·  Report

    Please enable ALL database fields to be used in Email templates AND quick reply templates instead of a limited amount of snippets