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Allow Snippets in Emails for Custom Ticket Fields

I'd like to be able to use snippets in email tickets that are dynamically linked to custom ticket fields that I've created.

14 votes

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
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Under Review  ·  AdminProduct Team (Product Team, Atera) responded  · 

Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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  • jbateman jbateman commented  ·   ·  Report

    Things such as "ticket summary" would be an amazing snippet that would effectively just be a few data points that would be combined (description, name of submitter, etc.) to create an overall view of the ticket in email form

  • Tegel - technischer Support commented  ·   ·  Report

    Please enable ALL database fields to be used in Email templates AND quick reply templates instead of a limited amount of snippets