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  1. Allow Snippets in Emails for Custom Ticket Fields

    14 votes
    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    jbateman jbateman commented  · 

    Things such as "ticket summary" would be an amazing snippet that would effectively just be a few data points that would be combined (description, name of submitter, etc.) to create an overall view of the ticket in email form