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  1. Allow Snippets in Emails for Custom Ticket Fields

    14 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    jbateman jbateman commented  · 

    Things such as "ticket summary" would be an amazing snippet that would effectively just be a few data points that would be combined (description, name of submitter, etc.) to create an overall view of the ticket in email form