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6 results found

  1. Allow Snippets in Emails for Custom Ticket Fields

    11 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Anonymous shared this idea  · 

  2. Remote Support from Linux

    138 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Anonymous supported this idea  · 

  3. Multi-Site Support

    282 votes

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    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Anonymous supported this idea  · 

  4. Sync Directory Services

    208 votes

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    Under Review  ·  7 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Anonymous commented  · 

    The ability to link the customer database with an AD, Google Workspace, or Samba directory service.

    Also the ability to map technicians to AD using AD group permissions

    Anonymous supported this idea  · 

  5. Send system information with Helpdesk Agent support tickets

    260 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Anonymous supported this idea  · 

  6. The ability to Remove or Edit the default Ticket fields

    43 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Anonymous shared this idea  ·