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Retain login session on App

The app constantly logs out and doesn't retain a login session.

It would be great to not have to constantly login on the app (maybe couple with faceID for iPhones?)

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Benny Goinar shared this idea  ·   ·  Report…  ·  Admin →

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  • Ryan Glidden commented  ·   ·  Report

    4 year later and this is still an issue? Honestly it’s infuriating that nothing has been done in 4 years to improve the 2FA experience. My app is buggy and consistent logs me out. I’ve had my 2FA break and needed to use the recovery code which is such a bad way for a user (me) to recover their account when 2FA was set up. Please improve the log in experience and keep agents logged in on their mobile devices. My device already requires FaceID to unlock my phone. Why must I also get consistently logged out of the app as support agent?

  • Todd Jackson commented  ·   ·  Report

    Now August 2023 and it's still driving g me crazy

  • Matthew Helleckson commented  ·   ·  Report

    I agree, they need to completely redesign the mobile app, they need to retain the session or allow users to generate an API key for connection. Having to log back in several times a day with MFA is a giant pain and negates the convenience of a mobile app.

    (Posted from my desktop because I didn't want to bother signing into the mobile app yet again... )

  • Philip Schmid commented  ·   ·  Report

    It is now May 2022 and this problem still hasn't be fixed! That is one of the most critical one for the mobile app!

    Why does the Atera team not post the status of this ticket?

  • Nicky Mogensen commented  ·   ·  Report

    Also on the web interface.
    I'm sick and tired of logging in and entering 2-factor codes.

    My PC is personal and password protected... that should be enough. Same with the phone.

  • Liam Baker commented  ·   ·  Report

    This needs to go ahead! This is one of the biggest flaws with the app its the MFA which is screwing it!