Ticket can be reopened by technician but not by customer
Actually in the settings there's the flag "Ticket cannot be reopened", the request is for a second flag as a title.
Thank you!
3
votes
Davide Tettamanzi
shared this idea
Hi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
