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79 results found

  1. What do you think of the current Helpdesk Agent (the Taskbar icon feature on your customers' devices that lets them open and manage tickets)?
    How would you improve it and what (if any) features would you add?
    Let us know

    338 votes

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  2. What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?

    268 votes

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  3. It would be nice if the end user could right click the Atera Helpdesk agent and have an entry called "Tools or Utilities", when clicked it would then pop out a subfolder that has scripts (only the ones published by the technician) so that the end user can run the scripts to fix common issues.

    I have a script right now to fix our email signatures when they get goofy and it would be nice if the end user could just run that on their own.

    37 votes

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  4. I would like the ability to change the headings for my SLA's so that they match the terminology used in my internal policies... i.e. Critical, High, Medium, Low and Service Request. This would be hugely beneficial to me.

    34 votes

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  5. The current Mac agent is regularly listed as causing excessive CPU load and also memory usage. Can it be made more efficient?

    34 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. We should be able to Customize the Right Click Menu of the helpdesk agent. Other RMM solutions support this feature and Atera should as well. This can be make or break for a lot of MSPs

    32 votes

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  7. Many of our customers do all of their work on a local remote desktop server using virtual desktops. Currently, the Helpdesk agent will only run for a single logged-in user at a time. We need to have the Helpdesk agent available to all logged-in users.

    32 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. I want the helpdesk agent to get enabled automatically on the agent upon installation

    30 votes

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  9. ChromeOS port of the agent for chromebooks and other devices running chromeOS.

    Would be useful for schools and to support businesses with not enough money to afford windows/mac laptops.

    25 votes

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  10. We would like to get an Alert via email when a new Agent has been installed on any of the customers.

    Some Customers install agent by them self therefore we need this notification.

    23 votes

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  11. Allow configuration of an audio alert on a technicians' machine when an end-user requests chat - similar to audio alerts for threshold notifications.

    23 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. WE need to enable Helpdesk agent for MAC as well like Windows , now we cant introduce chat option for MAC users like Windows while we onboard customers.

    due to this we are loosing business as well.

    21 votes

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  13. Set Local Security Policy for workgrouped Windows PC's. Small offices with only a few workgroup computers may need to have local security policy setup for things like password complexity, password expiration, and screen savers to meet security compliance with larger organizations that they do business with. Perhaps a new option built into the IT Automation Policies of Atera could be to modify the Local Security Policy.

    21 votes

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  14. We have several cases when users have 2 or more devices they use. We need the ability to attach the same user to more than one device. Some have desktops and laptops.
    Some have desktops at more than one location.
    The to have to associate an email is a hindrance as well - or the helpdesk Icon goes away.

    19 votes

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  15. The login page for the Customer Portal should allow for customizable text. Currently, it displays "Welcome to the Customer Portal!
    We're glad you're here.". It would be nice to be able to change the text.
    Also, I have changed the color scheme however the "Login" button still remains green.

    19 votes

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  16. Sometime i forget to activate the agent icon on the computer of the costumer and i have no way to see if i forgot.
    I think it can be cool to have a flag somewhere in Atera to see witch computer have it activated or not.
    If i send a mass command to activate it, it will spread the costumer of black CMD box for maybe nothing. I don't want to do it all week.
    Maybe it's possible to read a registry key to show in the console if the agent is activated or not.

    19 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. There should be Helpdesk Agent for Mac OS also so that Mac users can directly log their tickets through it and no need to go to portal, enter the credentials and then raise ticket.

    18 votes

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  18. Enable a mode where it will prompt the user to allow a remote connection

    18 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Helpdesk agent to be translated in French

    15 votes

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  20. Having the option for customers to ask basic questions using the ChatGPT model (either using the native Atera chat or Microsoft Teams (Even better!)).
    I would love to have the option to restrict the level of complexity that is provided to the person requesting the chat, as well as a "second-tier" that either transfers the chat to a real human that shows online, or automatically generates a ticket on behalf of the end user.

    13 votes

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