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68 results found

  1. check windows event log

    Is there a way to check the Windows event log and notify us if a defined event is logged?

    example: notify us if a computer crashes with a bluescreen or if there is a bad sector in the drive

    1 vote

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    1 comment  ·  Helpdesk Agent  ·  Admin →
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  2. live chat

    issues to run the Atera msi install for device CSI-BNE-WIFI

    1 vote

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  3. Disable the chat for multiple devices

    Disable the chat for multiple devices

    1 vote

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  4. popup telemaintenance

    Hello, it would be necessary to provide for the permanent display of a message when an agent is connected to the client's computer via Splashtop. A popup appears for 2-3 seconds and disappears. We have negative feedback from customers and as a service company it gives a bad image and with regard to the GDPR and privacy regulations we have obligations to inform the customer that his position is taken by an agent of remote maintenance.

    Thank you in advance for this novelty which I have no doubt will appear very quickly.

    1 vote

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  5. TeamViewer installation as splashtop

    We use TeamViewer as a support tool.
    It would be nice to have the same operation as the Splashtop module.
    What do you mean?
    If the client machine does not have the software to install then it installs it silently.

    1 vote

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  6. Having a report of all customers about how many licences of work from home and to which agent they're applied to

    To get a report of the helpdesk agent to see if it's already active or not.

    1 vote

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  7. chat

    Traduire le module de chat en français !
    Lorsque le technicien lance la demande chat, elle apparait à l'écran du client en anglais "WOULD LIKE TO CHAT".. Certains clients ne sont pas à l'aise avec ça et pourraient mal interpréter la demande.
    Il y a une ligne à traduire et 2 boutons, ça doit aller vite

    1 vote

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  8. Helpdesk Agent Icon for specific users

    We have staff and student users and would like to make the helpdesk agent icon only available for staff. At present we can only toggle the agent icon on/off at device level. It would be great if we could specify the agent icon by GPO, targetting specific users.

    1 vote

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