When creating an agent installer for an end customer the URL which is generated is with https://app.atera.com/ but it also works with https://custom.cname.com/.
It would be nice if the download URL is automatically changed with this custom cname. This would improve the customer experience.

To get a report of the helpdesk agent to see if it's already active or not.

It would be extremely beneficial if voice input was available while composing emails or internal notes. because it will save us time and allow us to meet the deadline on time.

Traduire le module de chat en français !
Lorsque le technicien lance la demande chat, elle apparait à l'écran du client en anglais "WOULD LIKE TO CHAT".. Certains clients ne sont pas à l'aise avec ça et pourraient mal interpréter la demande.
Il y a une ligne à traduire et 2 boutons, ça doit aller vite

It would be nice to have the option to disable automatic ticket creation when chatting with an end user. We don't use the ticketing system so it's just a nuisance to us.

It would be nice if we could enable/disable the Agent Icon at the policy level, so it's not another thing I need to remember to do when I deploy Atera.

Syncro handles this via policy, as do most other RMM's.

ability to perform remote assistance connections to Android smartphones or tablets with software such as anydesk or splashtop or similar

I would like the ability to change the headings for my SLA's so that they match the terminology used in my internal policies... i.e. Critical, High, Medium, Low and Service Request. This would be hugely beneficial to me.

Its not a new thing, its an improvement for an existing one.
"Hardware Temperature Monitoring"
As a system administrator, it will be amazing to have a tool that can monitor the CPU and memory usage, but it will be even better to be able to monitor the endpoint devices hardware temperature so I could know when to acrivate the warrenty\ replace a specific hardware instead the entire pc.

There should be Helpdesk Agent for Mac OS also so that Mac users can directly log their tickets through it and no need to go to portal, enter the credentials and then raise ticket.

Es wäre von Vorteil, wenn der Helpdesk Client nicht nur English wäre, sondern zum Beispiel auch auf Deutsch umstellbar wäre.

We have staff and student users and would like to make the helpdesk agent icon only available for staff. At present we can only toggle the agent icon on/off at device level. It would be great if we could specify the agent icon by GPO, targetting specific users.

The login page for the Customer Portal should allow for customizable text. Currently, it displays "Welcome to the Customer Portal!
We're glad you're here.". It would be nice to be able to change the text.
Also, I have changed the color scheme however the "Login" button still remains green.

This is already mentioned in the Revamped Agent thread, but I feel like this is deserving of its own.

The Confirmation Token is the single most reason that I can't use the Help Desk Agent in our environment and why I haven't moved our ticketing to Atera. I already have a Contact Relation attached to the Device. I would think that it would know that that contact was tied to the device already, yet the user still has to use a confirmation token to submit a ticket.

It would be nice if Atera supported Splashtops multi-monitor feature. Does anyone still use just one monitor anymore? I know most of my end users have 2-4 monitors. Switching from one to one is very frustrating and inefficient.

Thanks

If there was a Change Management function in Atera where change plans (back out plans), scheduling and approvals could be made and then kept on a calendar, then any issues that arise could be tied to the change and techs can see what the change was and respond appropriately. It would also be nice to be able to have template notifications to contacts in the effected customer for communication.

replies on a ticket can only be sent from one domain. it would be useful if based on the client who sents the ticket we can reply with two different domains. for costumer A with domain B and for customer C with domain D.

When onboarding a new user, it's very convenient to open the Helpdesk agent and use that to create a new contact.

It would be an improvement if there was an option to automatically assign that new contact to the customer and/or device when using the agent to create that new contact, rather than having to go to the new contact, change customer, and then assign the device manually.

The Help Desk Agent must be activated manually for each device. Very inconvenient. It would be easier if you could activate the threshold value or patch / IT automation profile