Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

78 results found

  1. Hello! I was wondering if it would be possible to point our AI agent at our own website to have it base its tone off our existing writing so that it interacts with end users with the same tone and verbiage that we use.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Allow the ability to transfer tickets when the option for "view all tickets" is unticked within the admin portal. This would help with 1st line passing on to 2nd line etc.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. issues to run the Atera msi install for device CSI-BNE-WIFI

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Ability to add specific required custom fields to different ticket types.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. We should be able to Customize the Right Click Menu of the helpdesk agent. Other RMM solutions support this feature and Atera should as well. This can be make or break for a lot of MSPs

    28 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. The Helpdesk Agent chat notification noise sounds terrible. There should be an option to change it.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Disable the chat for multiple devices

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Hello, it would be necessary to provide for the permanent display of a message when an agent is connected to the client's computer via Splashtop. A popup appears for 2-3 seconds and disappears. We have negative feedback from customers and as a service company it gives a bad image and with regard to the GDPR and privacy regulations we have obligations to inform the customer that his position is taken by an agent of remote maintenance.

    Thank you in advance for this novelty which I have no doubt will appear very quickly.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Helpdesk Agent  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. I want the helpdesk agent to get enabled automatically on the agent upon installation

    21 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Having the option for customers to ask basic questions using the ChatGPT model (either using the native Atera chat or Microsoft Teams (Even better!)).
    I would love to have the option to restrict the level of complexity that is provided to the person requesting the chat, as well as a "second-tier" that either transfers the chat to a real human that shows online, or automatically generates a ticket on behalf of the end user.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Granularity of control of where Splashtop is installed.
    Instead of All On or All Off for everyone, allow to choose on a per agent, or at least a per customer basis.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. We use TeamViewer as a support tool.
    It would be nice to have the same operation as the Splashtop module.
    What do you mean?
    If the client machine does not have the software to install then it installs it silently.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Helpdesk Agent  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. I think its a good idea to add support for a RMA future within Atera, beside the helpdesk/ticket.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Automatic authentication of first time users of the Helpdesk Agent. I will get a lot of pushback when introducing the new ticketing process because users will have to register, receive a code via email and enter it into the agent's form. In an industrial environment, this is asking a lot. There should be a way to deploy the agent to all workstations and have Atera poll the domain controller (via LDAP?) so that it pulls the credentials automatically.

    This is by far the best way to introdice the new support portal. And that technology is not new. You would simply…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Live chat: we’ve tested it and made sure that it worked. It is difficult to set up for first time user. The activation doesn’t tell you that it’s activated. When they copy and paste it and click on “confirm”, the window doesn’t go away and it doesn’t say that it says its registered. They have to close the window themselves and they don’t know that it’s working. It is confusing.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. We need to be able to generate a report of remote access to devices broken down by technicians and connection time (start/stop). This would be invaluable from a billing perspective and to prove to clients that may have issues when we are actually working for them.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. It would be nice if the disabled Remote Access tools would be hidden for all technicians. We only use Splashtop and Teamviewer, but the list always shows all the available tools, even if disabled.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Have the ability to cc other users in the ticket on the customer helpdesk agent

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. i will like atera to implement a feature to allow a pop message to appear in the centre of the screen for all clients at ones, the reason for that would be so ones a month i could update all systems without worrying that work was left unsaved, this way i could schedule a popup window with a signout button on it, and the message will read, Your IT is running updates overnight please save your work and click sign out at the end of your workday.
    the message can only disappear when sign out is clicked, i should then…

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. ChromeOS port of the agent for chromebooks and other devices running chromeOS.

    Would be useful for schools and to support businesses with not enough money to afford windows/mac laptops.

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?