332 results found
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hudu
Integration with password management platform Hudu. Instead of using Atera's password manager, it would be useful to link within Atera a password stored in Hudu so we can see all from one platform.
15 votes -
Sage integration
Accounting integration with Sage
13 votes -
splashtop message logs
It would be good to be able to recover message history from splashtop remote help sessions. I have a billing dispute with a client where i need to show them the time spent on session as well as the chat history proving PEBKAC.
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to remote silently
Ability to remote silently on the customer's computer without disrupting their working
8 votes -
Webhooks Integration
Please create some webhooks that can get triggered when an threshold is tripped or when a ticket is created, etc... (think about sending alerts to Teams Channels, or Slack Channels depending on client etc). This is a huge issue for us, keeping up on the tickets coming in as the interface to manage is kind of clunky, and the overall web notifications of tickets its insufficient. Email templates are limited for customization and mobile app rarely functions.
56 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Integration to Add Contacts from Atera to 365 Tenant
Integration to Add Contacts from Atera to 365 Tenant
4 votes -
49 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Mesh Agent for Remote Connections
Mesh Agent is a more accessible Remote Software with better support options, and it is free to use.
1 vote -
Anydesk universal download
It would be nice to have a general AnyDesk download link to share on our website or with customers not having their device in Atera. something like sos.splashtop.com but for AnySesk.
Likewise would be nice to have a quick connect option for AnyDesk in Atera, as we already have a valid license for it12 votes -
Unlinking Acronis
Acronis integration can’t unlink. That is a a GDPR violation.
3 votes -
MSP360 backup
Integration with MSP360 backup. We use is all the time and is very flexible for storage. It's not a big deal, but would be convenient to view on a single pane of glass.
17 votes -
Use QuickBooks for Service Definitions
I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…
3 votes -
Crashplan/Code42
Support for Crashplan and Code42 applications. Paying by the GB (Acronis) is ineffective for some clients and this would be a nice to have.
5 votes -
draw.io
Integration of Draw.io in customer records.
1 vote -
Shadow protect
for backup
1 vote -
Splashtop Business Integration
Allow to integrate with Splashtop Business account. Much like with the current ConnectWise Control.
12 votes -
Narmada Integration
Narmada Integration
3 votes -
sonicwall integration
Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)
48 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Directly Bill Customer for addon services
Automated monthly billing directly to customer for addon services like Acronis.
1 vote -
DNSFilter Integration
Hi, It would be interesting to add DNSFilter (https://dnsfilter.com) as an integration within Atera. Thank you.
4 votes
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