332 results found
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voip
Integration with VoIP calling to see directly if number is matched the customer information in Atera?
5 votes -
Integration with Microsoft LAPS
Integration with Microsoft LAPS
To gain elevated access to a remote computer, the MS LAPS UI tool must be used to query the temporary password for that system. Once the password is known, it would be great to have it configured within the remote IT support tool to continue.2 votes -
splashtop message logs
It would be good to be able to recover message history from splashtop remote help sessions. I have a billing dispute with a client where i need to show them the time spent on session as well as the chat history proving PEBKAC.
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Freshdesk
We would love to see integration with Freshdesk CRM.
For example: Automatic ticket opening in case of alerts, option for remote control directly from the ticket page. and so..4 votes -
email address to be included in the quickbooks intergration
It is essential that the integration with quickbooks brings across the email contact details for a client as this is where an invoice will be sent via quickbooks. It should also mean that it is easier to then view the main email contact details of the customer on the Atera platform
3 votes -
Liongard
Liongard has many 3rd party Integrations and can also integrates with a RMM to log tickets
4 votes -
where is the data import feature, i thought this would have been a standard tool for just about any ticketing system
where is the data import feature, i thought this would have been a standard tool for just about any ticketing system
1 vote -
SMS Portal
It would be very useful if we can use SMS providers such as twilio and others to integrate to your RMM and have a portal where we can perform tasks like sending notifications to clients, or receiving MFA messages etc.
9 votes -
Office 365 intergration
I know this has been requested a number of times, and in my last meeting with Atera they asked what they wanted from O365 Integrations.
Here's a tool I've installed.
https://www.cyberdrain.com/automating-with-powershell-a-much-better-partner-portal/I've seen interviews with the people who make it and they're open to collaborations so maybe you can reach out and partner with them.
27 votes -
Lancom Integration
Lancom is a german based manufacturer for network eqipment.
An integration with the Lancom Management Cloud would be fine.
Sync devices, alerts and so on.6 votes -
MSP360 backup
Integration with MSP360 backup. We use is all the time and is very flexible for storage. It's not a big deal, but would be convenient to view on a single pane of glass.
17 votes -
Add Microsoft Defender integration
Some clients are simply using the built in Windows Anti-virus "Defender". Seems to me that should be better integrated into the Atera echosystem.
304 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Zoho One Integration
Integrate all Zoho One apps.
12 votes -
JumpCloud SSO Integration
We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...
24 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Kaspersky integration
Kaspersky integration would be great. Done a lot of research on virus and ransomware protection and Webroot just doesn't cut it compared to others. Kaspersky the leader.
6 votes -
Integration with UniFi Cloud
Integration with UniFi Cloud
876 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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3 votes
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4 votes
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Add Online Status to "Generic Devices" in API
Currently, its possible to check the online status of Agents, TCP Devices, SNMP Devices, and HTTP Devices via an API Call, but for some reason Generic Devices do not have any indication of their online status.
We just need an "Online" property on generic devices like all the other devices.
5 votes -
Option to integrate BitDefender / Acronis without invoicing by atera
Hi, im from Mexico, im already a BitDefender / Acronis MSP Subscriptor,
i want to know if its possible to integrate my account to Atera, because already i have better prices and the invoice its 100% valid in mexico...28 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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