243 results found
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Availability Monitoring alters for online and offline
I would like an email when a server goes offline using the "Availability Monitoring".
5 votes -
Email Alerting Improvements
Improve email alerting. The ability to have more granular alerting on a per customer basis. The ability to email difference email addresses for a customer or even further and for a individual alert.
5 votes -
Have the ability to add an alert based on registry settings
When we onboard new systems, we typically want to make sure certain items have been configured (such as the Remote Desktop port changed from the default settings of 3389). It would be nice if we could create an alert based on a value in the registry. That way we could check if the default port has been changed after a new machine has been set up or if it is still using the default port. An alert would be triggered if it didn't match the particular value and a ticket could be created.
5 votes -
Trigger script after monitored device goes down
Hello, currently we are able to trigger a script from an alert, however, we can't automate a script if a monitored device goes down. This function would be great
5 votes -
Alert for Virus definitions and Status of custom AV product
Alert for AV definitions and status not only for Bitdefender.
You are showing the AV product on the device already but you dont have alerts for all products.5 votes -
firewall
I would like to be alerted if unexpected ports are opened on the company firewall, a very simple pen test that scans a specified public IP (or URL) and checks if any non specified ports are open. It would be an automatic scan that runs once a day.
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Modify alert timeouts
Option to modify the timeout in which an agent hasn't established communicatio via the Admin portal. Currently, the only option is a manual REG change on each computer.
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Network Bandwidth Threshold
The current Network Bandwidth threshold provides little value.
It would be better if there was a Network Interface (Utilization) Alert. Knowing if a device is downloading or uploading large amounts of data could be a red flag and worth investigating.
Create a customize alert for monitoring the Network Interface on a device to trigger an alert based on the total amount of data being sent (upload) or received (download) during a specific duration of time.
4 votes -
Availability Monitoring
can u add/change the feature for "availabity monitoring" to where we can modify the time settings without modifying the registry on servers that have the antera agent. Currently there is no Threshold Profile that can accomplish this, nor do we have any option to change the time interval that atera as set, which I believe is 3 minutes.
4 votes -
When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to newly ticket.
When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to new ticket. As an example, I received an alert for disk usage exceeding 95%, this of course is directly associated with a device since it triggered the warning, however when creating a ticket from this alert, it is not associating the device with the ticket, only a customer (presumably one who last used the device) and if that customer does not have that particular device assigned to them it won't associate with the ticket at all. This should be intuitive…
4 votes -
Improvement to Network Bandwidth Threshold Monitor
I couldn't find any information on the Network Bandwidth monitor and ended up thinking it worked intuitively, when in reality it doesn't.
Atera's Network Bandwidth monitor is actually monitoring the total bytes sent and received on an interface. A better name for this monitor would be "Network Utilization" as that describes what is being measured, or better yet "Network Interface Utilization" because Atera isn't monitoring the entire network saturation, only the interface utilization on an endpoint.
I do think there's still a place for bandwidth monitoring though. I'd like to monitor for low bandwidth connections so I can be better…
4 votes -
Offline Agent Change Interval
Offline agent Alert: When a machine goes offline, rebooted or something, we get a lot of tickets going offline. We get a 3 dozen tickets and even though they might not be. would be nice to choose the interval of how long a device is offline before sending alerts.
4 votes -
Alerts to be automatically resolved if we delete an item from the threshold profile.
Alerts to be automatically resolved if we delete an item from the threshold profile.
4 votes -
Generate Detailed Event Viewer Reports
It would be good to be able to generate reports based on specific Event Viewer events and IDs, along with details about the events. Currently we can monitor for the events, but we cannot see any details about any events in a report format.
4 votes -
Logon failure more information needed
Include which users have failed to logon and which server they are attempting to logon to when reporting logon failures from a DC.
4 votes -
technician tasks
it would be great if i could create a ticket/task to a technician without customer contact dependencies
for example if an alert informing a server not connected for 2-3 days . i want to be able to create a ticket to a technician with no customer contact manually or automatically4 votes -
Please add a way to stop Alerts for a whole customer for extended amounts of time
For our maintenance we need to be able to stop alerts customer wide. Right now it is an extremely cumbersome and limited function that needs to be extended. Your competitor has had this feature implemented long ago and we are considering switching back to them because of this issue.
4 votes -
Drive Usage by percentage OR free space
Drive usage by percentage only is not terribly useful given the wide variety of current storage capacities: a 'data' drive may hold multiple TB, whereas an older/cheaper SSD may be 256GB or less.
Please add and AND/OR type statement to allow for multiple conditions in an alert, so we can specify a warning or critical alert based on relevant criteria, without having to create separate profiles for each type of device.
4 votes -
Disable alerts for event logs / centralize event logs
We want to monitor all critical event logs but we do not want to receive alert emails from them. Other alerts like when devices are offline should generate an alert email but not event logs.
Like this it would enable customers to centralize their event logs in Atera.
4 votes -
Alert solved when you close the relative ticket
When a technician change the ticket status in Resolved/Closed the relative alert would be solved automatically.
4 votes
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