316 results found

1. Disk Active Time Metric

   Display the Disk Active Time as a Percentage under the Metrics panel for Agents. This will help us evaluate if the users are experiencing lag time due to system limitations or stuck processes.

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2. HTTPS Agent installer link

   When generating a new agent installer, after selecting the OS and assigning the new agent to a customer, the third step is to download it. Clicking the "Download" button works fine if we want to download the agent installer to the local computer and put it on a flash drive or something. Only problem with that is that there have been many occassions when I need to send the installer via e-mail, and most e-mail services block this file for security purposes, as it is an .exe file. So instead, I need to send a link via e-mail for the customer to download the installer. I do so by clicking on the "other options" dropdown below the Download button, and send them the automatically generated link under "Share the installer download link with your customer". The problem here is that the auto-generated link uses the HTTP:// protocol in the URL. Sending this to the customer always results in their web browser blocking the download for security reasons. The workaround has been for me to copy the link, and just change HTTP:// to HTTPS:// in the URL. Sending them the HTTPS:// link always works fine. Doesn't take a lot of time to do it, I just don't always remember to do it when the need arises and almost always have to send a second e-mail with a new link after manually changing the URL to include HTTPS:// because the first link didn't work due to using HTTP://.

   So in fewer worss, can we please fix the "Download agent installer" wizard to auto-generate a download link using HTTPS:// instead of HTTP:// in the URL that is to be copied and sent to our customers? I imagine that would be a very quick and easy fix.

   When generating a new agent installer, after selecting the OS and assigning the new agent to a customer, the third step is to download it. Clicking the "Download" button works fine if we want to download the agent installer to the local computer and put it on a flash drive or something. Only problem with that is that there have been many occassions when I need to send the installer via e-mail, and most e-mail services block this file for security purposes, as it is an .exe file. So instead, I need to send a link via e-mail for the… more

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3. Alphabetized Folders under Devices

   Under the Devices > Edit > Relations, to have the folders alphabetized

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4. Max Supported OS for MAC OS

   Please add add what the max supported OS for MacOS. This would also help with life cycle of machines.

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5. API better link

   It will be a good thing to know which contact is attached to an agent, by using API.
   Actually, we could only know, for an agent, wich customer.
   Some things like that aren't exist on API.

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6. registry

   Need Accesst to Registry Current User. Can you enable this in a future release. Currently that Tree and subtree is not available in your agent. Every other key is. Very surpised that it is not available as every other RMM I have used we can get to it.

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7. Notifying end users of Remote Access Whilst on the machine

   With Security ever growing and having some new clients that have had old IT staff "monitoring" other users' PCs including management - we have been asked if we can show the clients' end user when we are online. Splashtop shows it briefly, but we would like the ability to be able to permanently show the end user when we are online - so a banner in the bottom corner stating who is accessing the PC when they are connected - I feel this should be able to be switched on or off in case there are policy or issues where monitoring is requested by the client. so maybe a global option and a per-device option.

   With Security ever growing and having some new clients that have had old IT staff "monitoring" other users' PCs including management - we have been asked if we can show the clients' end user when we are online. Splashtop shows it briefly, but we would like the ability to be able to permanently show the end user when we are online - so a banner in the bottom corner stating who is accessing the PC when they are connected - I feel this should be able to be switched on or off in case there are policy or issues where… more

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8. Remote Live View

   Kaseya has this feature that allows an admin to view the user's screen without actually remote controlling in. This allows an admin to check if the user is actively working.

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9. Agent deployment from scanning agent (non domain controller)

   Allow for remote deployment of agent from network discovery via a non domain controller server or PC. Currently the agent can only be deployed remotely from a site scanned from a scanning agent that is a DC. This would be useful in cases where sites connect back across a VPN with no DC on site or are connected to a cloud service for Active Directory.

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10. Configuration policy

    Configuration policy is missing elements:
    Bitlocker number, GPO configuration, putting computer to sleep, modify the password

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11. Availability Monitoring

    The ability to filter for "Availability Monitoring" enabled/disabled in the device list.

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12. HTTP Monitoring Actions

    It would be useful to be able to specify a scripted action based on outage in addition to receiving alerts

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13. Organization Level Customization Of Atera Agent Startup Type

    We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.

    We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.

    I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable enough.

    What I would propose is the ability to customize the service startup type at an organization level to allow Atera users to retain maximum control of their setup.

    I would envisage this being in the main Admin area for the agent or potentially even being part of an IT Automate policy so that it can be customized on a more granular level for each custom/set of devices.

    We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.

    We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.

    I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable… more

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14. Atera Agent Startup Speed

    Currently the Atera agent on Windows is configured as a service that has a startup type of "Automatic (Delayed Start)". This means that after a reboot, it can take the agent more than 5min to show up as online in the console.

    I don't know about everyone else, but I like to work quickly and this is a real holdup. There are times that I'll be connected via Splashtop and it will quickly reconnect upon reboot. However, other times Windows may have pending updates to install, in which case Splashtop will disconnect because it times out waiting for the agent to come back online. When this happens, I know that I'll need to wait at least 5min longer than when the endpoint is actually back online.

    Right now I can mitigate this by using my AV console, because it starts up as soon as the endpoint does. I'm thankful that my AV console allows me to run scripts - I have one that (re)starts the Atera agent so I can get connected again shortly after the endpoint is back online. But I feel like this is so unnecessary - the AteraAgent service on Windows can easily be switched to the "Automatic" startup type and allow us to reconnect much faster.

    Currently the Atera agent on Windows is configured as a service that has a startup type of "Automatic (Delayed Start)". This means that after a reboot, it can take the agent more than 5min to show up as online in the console.

    I don't know about everyone else, but I like to work quickly and this is a real holdup. There are times that I'll be connected via Splashtop and it will quickly reconnect upon reboot. However, other times Windows may have pending updates to install, in which case Splashtop will disconnect because it times out waiting for the agent… more

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15. Show battery and charge state on agent side

    Show actual state of charge and if the device is connected to the power line if it is a mobile device. Nice to have.

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16. Power consumption overview

    Measure power consumption of devices and generate a monthly cost overview with local electricity prices

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17. windows firewall check

    Check for enabled Windows Firewall. Should be a simple but very usefull monitor.

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18. Ability to see a users cached windows credential usernames

    In my environment (and others too for licensing, security, and auditing purposes) being able to see the usernames of a users cached windows credentials would be very helpful.

    It if could be visible from a devices 'overview' screen that would be ideal, but even via a script/report would work.

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19. Digitally sign Mac agent to provide bundle ID

    I would like to be able to ensure that the Atera Agent has all the access that it requires to aspects of the macOS via an MDM but this needs a bundle ID which requires the agent to be signed.

    I'm quite surprised that the agent isn't already signed to be honest.

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20. Optional visual feedback of agent actions in computers

    It would be nice to enable feedback on the remote computers from an icon in the taskbar. For example, if it is "Patch Friday", I would like to be able to notify my customer that at 5pm, on Friday, the computer is installing updates. The end user should be able to see the announcement of the agent and also be able to open it at any moment and confirm what actions are being performed on his/her device. Kind of real-time feedback for the end user or server administrator.

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!