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26 results found

  1. Helpdesk Agent Features

    8 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Spencer Heath shared this idea  · 

  2. Ability for End User to Run Scripts from Helpdesk Agent

    39 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Spencer Heath supported this idea  · 

  3. Revamped Helpdesk Agent

    340 votes

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    Under Review  ·  56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Spencer Heath supported this idea  · 

  4. Synology Active Backup Monitoring

    388 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Spencer Heath supported this idea  · 

  5. RAID Monitoring for servers

    376 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Spencer Heath supported this idea  · 

  6. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Spencer Heath supported this idea  · 

  7. Veeam Backup Integration

    422 votes

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    17 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Spencer Heath supported this idea  · 

  8. Allow More White Label Options

    435 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Spencer Heath supported this idea  · 

  9. Mobile App Improvements

    734 votes

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    Planned  ·  38 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Spencer Heath supported this idea  · 

  10. Integration with Direct messages systems

    839 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.


    Looking forward to hearing your thoughts.


    Thank you,

    Yakov Gorbulsky | Product Manager

    Spencer Heath supported this idea  · 

  11. Employee Onboarding/Offboarding Feature

    863 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Spencer Heath supported this idea  · 

  12. Documentation Management

    1,248 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Spencer Heath supported this idea  · 

  13. Atera Dark Mode

    1,750 votes

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    Under Review  ·  103 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Spencer Heath supported this idea  · 

  14. Office 365 Integration

    1,568 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Spencer Heath supported this idea  · 

  15. Improved Customized Dashboard

    1,558 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Spencer Heath supported this idea  · 

  16. Password protect the Atera agent from end-user uninstalls

    1,606 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Spencer Heath supported this idea  · 

  17. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Spencer Heath supported this idea  · 

  18. Password Manager

    310 votes

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    5 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Spencer Heath supported this idea  · 

  19. Office license type

    463 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Spencer Heath supported this idea  · 

  20. Change management

    160 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Spencer Heath supported this idea  · 
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