Settings and activity

54 results found

1. Improve adding Manual Time Entries

   219 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Oct 22, 2024

2. Atera App Alerts for Antivirus

   30 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Oct 22, 2024

3. Penetration Testing

   65 votes

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   1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Oct 22, 2024

4. Need a report to tell me which devices for a customer are eligable for Windows 11

   428 votes

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   18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Oct 22, 2024

5. Automatically close Alert tickets when resolved

   210 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Oct 22, 2024

6. Azure Monitoring

   3 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Markus Pabst shared this idea  ·  Mar 12, 2024

7. Send welcome emails to customer after Azure AD Sync

   30 votes

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   4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Mar 12, 2024

8. Allow for customization of columns on ticketing screen

   353 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Mar 1, 2024

9. Tickets reordering

   30 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Mar 1, 2024

10. Email technician when they have been @ tagged on an internal note of a ticket

    330 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Mar 1, 2024

11. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Mar 1, 2024

12. Ability to archive retired devices

    320 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Markus Pabst supported this idea  ·  Mar 1, 2024

13. Overall improvement of Patch Management

    340 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Mar 1, 2024

14. RAID Monitoring for servers

    381 votes

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    15 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Mar 1, 2024

15. Powershell & CMD.exe Launch Options

    75 votes

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    9 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Mar 1, 2024

16. Edit Ticket Notes

    251 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Nov 9, 2023

17. Activity Status "Awaiting on customer reply" should stop the SLA as well

    111 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Nov 9, 2023

18. Project Ticket

    245 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Nov 9, 2023

19. Ticket Checklist

    311 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Markus Pabst supported this idea  ·  Nov 9, 2023

20. Assign multiple technicians to a ticket

    409 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Markus Pabst supported this idea  ·  Nov 9, 2023