Settings and activity

62 results found

1. Change ticket status by keyword in an email

   4 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   FBS commented  ·  Sep 28, 2022  ·  Edit…  ·  Delete…

   I would love this. Used it all the time on Spiceworks.

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   FBS supported this idea  ·  Sep 28, 2022

2. Notification - email - Server offline and rebooting

   2 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS commented  ·  Sep 28, 2022  ·  Edit…  ·  Delete…

   the offline feature already exists.

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3. Mac monitoring agent for SNMP

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   FBS shared this idea  ·  Sep 28, 2022

4. Mac agent improvement

   32 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   FBS supported this idea  ·  Sep 28, 2022

5. Response from a CC on ticket

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   FBS shared this idea  ·  Sep 27, 2022

6. Ticket Standard Response

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Sep 27, 2022

7. Ability to CC someone when you create a ticket

   30 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Sep 27, 2022

8. Allow CC for Tickets created from the Portal

   30 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   FBS supported this idea  ·  Sep 27, 2022

9. Notify when device is back online

   283 votes

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   6 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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   FBS commented  ·  Sep 27, 2022  ·  Edit…  ·  Delete…

   I already have this feature.

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10. Install agent on Synology, QNAP or Raspberry Pi

    326 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  ·  Sep 27, 2022

11. Add Microsoft Defender integration

    304 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  ·  Sep 27, 2022

12. Office 365 Integration

    1,501 votes

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    Under Review  ·  58 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 27, 2022

13. Improved Customized Dashboard

    1,512 votes

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    Under Review  ·  48 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    FBS commented  ·  Sep 27, 2022  ·  Edit…  ·  Delete…

    This is huge. I have a display TV that is meant to display tickets but also device status. Right now the "dashboard" is really only good for using on your primary help desk computer, and not really helpful as a dashboard for a company wide display. It would be helpful to have more RMM features on the dashboard, as well as creating it full screen without the menu bar on the left side (even collapsed it is not really needed).

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    FBS supported this idea  ·  Sep 14, 2022

14. Zoho Invoice Integration

    10 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 14, 2022

15. Zoho One Integration

    12 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 14, 2022

16. Allow More White Label Options

    418 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 14, 2022

17. Integration with UniFi Cloud

    876 votes

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    21 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  ·  Sep 14, 2022

18. Network Discovery: Security Audit

    926 votes

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    Under Review  ·  18 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 14, 2022

19. Atera Dark Mode

    1,630 votes

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    Under Review  ·  82 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 14, 2022

20. SNMP: MIB import instead of manual OID typing

    991 votes

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    21 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    FBS supported this idea  ·  Sep 14, 2022