Settings and activity
63 results found
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78 votes
Danny Stergiadis
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2 votesDanny Stergiadis
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77 votes
An error occurred while saving the comment Danny Stergiadis
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14 votesDanny Stergiadis
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98 votesDanny Stergiadis
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66 votesDanny Stergiadis
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32 votesDanny Stergiadis
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29 votesDanny Stergiadis
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9 votesDanny Stergiadis
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6 votes
An error occurred while saving the comment Danny Stergiadis
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We use the API to pull tickets details, time and other fields to create invoices in QBO. But we can't pull products added to any ticket through the API as this doesnt exist as a function. Some background: When a customer orders new computers (or any hardware) we save the product details of those computers and the labour/time to setup, etc into the ticket. Right now we have to flag the ticket with a custom field in order to ensure someone visits the imported QBO Invoice and adds the products manually. This is very time consuming. Having an API to access the products by ticketID is very important.
Danny Stergiadis
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29 votesDanny Stergiadis
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7 votesDanny Stergiadis
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15 votesDanny Stergiadis
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2 votesDanny Stergiadis
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4 votesDanny Stergiadis
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29 votesDanny Stergiadis
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3 votesDanny Stergiadis
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3 votesDanny Stergiadis
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6 votes
An error occurred while saving the comment Danny Stergiadis
commented
Further to this, data should be linked to the customer not the contact. Currently tickets are directly related to contact, and contact is related to customer. When you delete a contact who was fired at customer location all tickets and underlying data are deleted. This should not happen. Employees come and go...we are not billing that employee or have to answer to them. We answer to management at our customer. This needs to change.
Danny Stergiadis
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20 votesDanny Stergiadis
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I'd like to add to this. We assign tickets to developers but they dont have technician user. They are setup as a client and can see the tickets. However it's become difficult to manage our views and not see those dev tickets. How about a Technician with no license just for holding tickets that other techs dont want to see on their boards. No login allowed. We can just assign tickets to that tech and visually see them and move them to other techs.