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28 results found

  1. Snmp threshold on existing Monitored OIDs

    7 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Frank Pietersma supported this idea  · 

  2. snmp

    62 votes

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    7 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Frank Pietersma supported this idea  · 

  3. "Work from Home" Simultaneous Dual-Monitor Support

    227 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Frank Pietersma supported this idea  · 

  4. Parent & Child ticket relations

    64 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Frank Pietersma supported this idea  · 

  5. Allow More White Label Options

    434 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Frank Pietersma supported this idea  · 

  6. Alert when agent uninstalled

    1,456 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Frank Pietersma supported this idea  · 

  7. chat

    46 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 

  8. Option to disable auto ticket creation on chat.

    4 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Frank Pietersma supported this idea  · 

  9. Event Monitoring Improvement

    32 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 

  10. Silent Tickets - And Silent Replies - option to not email sent on reply

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Frank Pietersma shared this idea  · 

  11. portal

    7 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

    Frank Pietersma supported this idea  · 

  12. Show Total Time in Ticket List View

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Frank Pietersma supported this idea  · 

  13. Deduct time from time entry

    10 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Frank Pietersma supported this idea  · 

  14. Better time sheet report

    9 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 
    An error occurred while saving the comment
    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry/reply is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

  15. Allow Reporting on Non-Billable Time Entries

    5 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Frank Pietersma supported this idea  · 

  16. Time sheet including in ticket communication so customers can view the work!

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

    Frank Pietersma supported this idea  · 
    Frank Pietersma shared this idea  · 

  17. Quickly See Time Entries/Updates Quickly on Ticket

    7 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

    Frank Pietersma supported this idea  · 

  18. Show ticket time entries also on the customer portal

    19 votes

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    3 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Frank Pietersma commented  · 

    Agree ! Customers should always have access to timesheets

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Frank Pietersma supported this idea  · 

  19. Closed and Resolved Ticket on the Customer Portal

    53 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 

  20. Ability to bill time entries rather than entire ticket

    29 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Frank Pietersma supported this idea  · 
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