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Settings and activity

45 results found

  1. Support to connect to a 365 mailbox

    4 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Jordan Parrish shared this idea  · 

  2. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Jordan Parrish supported this idea  · 

  3. Allow More White Label Options

    435 votes
    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
    How important is this to you?
    Jordan Parrish supported this idea  · 

  4. Alert when agent uninstalled

    1,470 votes
    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Jordan Parrish supported this idea  · 

  5. Atera Dark Mode

    1,733 votes
    Under Review  ·  101 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
    How important is this to you?
    Jordan Parrish supported this idea  · 

  6. IT automation profile failure alerts

    18 votes
    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
    How important is this to you?
    Jordan Parrish shared this idea  · 

  7. Agent for Linux- NAS System (preferenz Synology-System)

    20 votes
    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Jordan Parrish supported this idea  · 

  8. Install agent on Synology, QNAP or Raspberry Pi

    353 votes
    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jordan Parrish supported this idea  · 

  9. Monitored Agent "addon" for Synology

    218 votes
    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jordan Parrish supported this idea  · 

  10. Have rule to prevent auto replies for new tickets for select customer. This is important when certain vendors or clients use a ticket system

    1 vote
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Jordan Parrish shared this idea  · 

  11. Documentation Management

    1,242 votes
    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
    How important is this to you?

  12. Customize Dashboard and Reports

    51 votes
    3 comments  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?
    Planned  ·  AdminMunaAssi (Director of Product Marketing, Atera) responded

    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

  13. Add Bios date in Auditor Report - help create list of replacement PC

    41 votes
    9 comments  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

  14. Multiple Ticket Boards

    20 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Jordan Parrish shared this idea  · 

  15. Ticket Lock

    33 votes
    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Ticket Checklist

    291 votes
    20 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?

  17. "Warning" when resolving a ticket without adding time entry

    136 votes
    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Atera's own Remote Desktop Solution

    34 votes
    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Agent uninstall upon delete

    38 votes
    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Warranty Information Collection

    508 votes
    8 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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