Settings and activity

531 results found

1. Ticket Checklist

   301 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Dec 16, 2021

2. Overall improvement of Patch Management

   329 votes

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   Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Dec 16, 2021

3. Software Inventory needs to show accurate information

   42 votes

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   2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Dec 16, 2021

4. add an option/button to send / resend a user's customer portal to the user

   50 votes

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   3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Dec 16, 2021

5. Customer Contact

   75 votes

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   4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Dec 16, 2021

6. Schedule existing tickets

   175 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Dec 16, 2021

7. View password without reviling it.

   49 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Dec 16, 2021

8. Custom Fields per client

   48 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Dec 16, 2021

9. Asset labels & QR codes

   144 votes

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   6 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Dec 16, 2021

10. Assign multiple technicians to a ticket

    402 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Dec 16, 2021

11. Customize emails for alerts

    59 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Dec 16, 2021

12. Sonicwall integration

    51 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Dec 16, 2021

13. Mobile App Improvements

    740 votes

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    Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Dec 16, 2021
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    John Dutoit commented  ·  Dec 16, 2021  ·  Edit…  ·  Delete…

    Please also provide for the mobile application:
    be able to change the customer ticket
    be able to assign a machine directly when creating the ticket not just to a contact
    be able to change the "type" of telephone call, not just the number of the mobile device, examples: 3CX, PBX)as in e-mails when we let a number list of choices be pressed for a long time

    And Open the contact and have access to detailed information, for example choose another phone number

    thanks in advance

    Save Submitting...

14. Alert statuses and repetitive reminders

    75 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Dec 16, 2021

15. Include network mapping

    108 votes

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    4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Dec 16, 2021

16. Manage Acronis backups from within Atera

    112 votes

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    0 comments  ·  Ideas and Feedback » Acronis  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Dec 16, 2021

17. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Dec 16, 2021

18. Active Directory Devices sync

    205 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Dec 16, 2021

19. Ability to purchase just 1 license for Network Discovery

    166 votes

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    8 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Dec 16, 2021

20. Choose number of devices to view per page

    172 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Dec 16, 2021