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51 results found

  1. Password protect the Atera agent from end-user uninstalls

    1,648 votes

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    31 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Dexter Thrift supported this idea  · 

  2. Automatically close Alert tickets when resolved

    215 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Dexter Thrift supported this idea  · 

  3. Rolling Time Sheet for clients

    16 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Admin →
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    Dexter Thrift commented  · 

    This would be a nice quality of life addition. A sort of nested timesheet. We have an on going timesheet for mass laptop installs for one client that has spanned over the course of a few months. I know that the better way is to make a ticket for each location and each set of laptops installed or to just reference the timesheets entered, but some sort of nested time sheet function would be neat to have. I've done this for over 25 years.

    Dexter Thrift supported this idea  · 

  4. Software inventory to include Microsoft store apps/appx packages

    13 votes

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    4 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Dexter Thrift supported this idea  · 

  5. Color-coded Scheduled tasks dashboard / Calendar

    40 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Dexter Thrift supported this idea  · 

  6. Screen / Monitors preview (somewhat blurred) before initiating remote session

    20 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Dexter Thrift supported this idea  · 

  7. A means to handle separate locations

    28 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Dexter Thrift supported this idea  · 

  8. The ability to Remove or Edit the default Ticket fields

    53 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dexter Thrift supported this idea  · 

  9. Can we can setup an alert notification when a new device is added to our account? We had rogue devices get installed and never knew

    25 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Dexter Thrift supported this idea  · 

  10. Ticket Checklist

    321 votes

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    23 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Dexter Thrift supported this idea  · 

  11. "suspend" button to suspend monitoring and automations for a customer

    10 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Dexter Thrift supported this idea  · 

  12. Notify when device is back online

    385 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Dexter Thrift supported this idea  · 

  13. Automated rules based on Criteria

    44 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Dexter Thrift supported this idea  · 

  14. Add a report to find machines not logged in to for > x days

    8 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Dexter Thrift supported this idea  · 

  15. Custom device policies to generate notifications

    6 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Dexter Thrift supported this idea  · 

  16. Include the Agent Name in the Title for Browser Tab

    36 votes

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    7 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Dexter Thrift supported this idea  · 

  17. Allow a customer contact to access to multiple devices using Work From Home feature.

    38 votes

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    0 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Dexter Thrift supported this idea  · 

  18. Script Error to Show if The Script is Incorrect

    16 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Dexter Thrift supported this idea  · 

  19. Modify/edit the time intervals for alerts

    12 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Dexter Thrift supported this idea  · 

  20. Prevent e-mail to customer

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dexter Thrift commented  · 

    Check the ticket automation area as this is already a thing. You just have to get it setup proper. I set our company up so that there is one rule that deals with ticket creation (It sends an email to the tech it is assigned to with ticket information as well as a pre-made form for the tech to send in his time sheet to dispatch to get it entered.) We have a second rule setup to handle ticket reassignments so that it will email the tech to let them know a ticket was reassigned to them. I removed all instances of emailing clients in these rules so now we can work without bothering a client.

    I hope this helps get you where you need to be. If not contact Atera's live support and explain this issue and hopefully the support tech you get will know enough about Atera to help you out with this specific problem.

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