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27 results found

  1. Global Folders

    2 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Daryn Craine commented  · 

    Exactly this. Currently I have automations set to patch PCs and schedule popups for reboots.

    I cannot assign this to customers because they have servers, and so the servers (RDS/Terminal Servers) receive popups to reboot which the users cannot do and it confuses things

    I AM NOT creating PC/Server folders for every customer I look after. ESPECIALLY as Atera already knows this information, as I can do a device filter. Why I cannot specify this filter in my automations is beyond me. Such a quick, easy fix that would make things far more usable

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    Daryn Craine commented  · 

    Having folders per customer makes no sense at all. Global Folders should be the normal.

    Not only this, you should be able to assign a device to more than one folder (category) might be a better name.

    Other RMMs do this automatically, and Atera already knows how to do this as it does differentiate servers and PCs.

    All my PCs and servers should be in separate folders so my automations I can apply to 'PCs' and not affecting my servers.

    Also, in relation other RMMs also can further categorise servers based on roles, knowing what is a DC, SQL Server, RDS etc.

    In other RMMs I can also create rules to automatically categorise a server. For example looking for a service for Azure AD Connect and automatically adding to this category.

    Imagine, I can onboard a new customer, install the Atera Agent and Atera already knows and has tagged this server as a 'Server', a 'Domain Controller', running 'Azure AD Connect' and has automatically applied monitoring and remediation based on these 'tags'/'categories'/'folders'

    It should be simple to do. Ninja can do it, Datto can do it, Connectwise can do it. It's about time Atera could do it

    Daryn Craine supported this idea  · 

  2. ESET Endpoint Security and ESET Management Agent option in Software Installation

    6 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Daryn Craine supported this idea  · 

  3. device Purchase date and warrenty End

    5 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Daryn Craine supported this idea  · 

  4. Out of Warranty Date on Devices

    55 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Daryn Craine supported this idea  · 

  5. Folder rules to populate devices based on criteria.

    7 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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  6. Non-resolved/closed tickets that are assigned to technician that we have disabled, should go to un-assigned.

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  7. Archive Customers and Users In Active Customers

    31 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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  8. Ability to choose which alert will open a ticket

    12 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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  9. We can actually upload MSIs and MSTs in a script

    4 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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  10. Veam

    203 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  11. Eset for australian clients

    3 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  12. Use devices as a Proxy

    1 vote

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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  13. AI Automated Ticket Replies

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  14. Automatically assign threshold profile based on operating systems/device type

    14 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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  15. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  16. Change management

    160 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  17. Task-List

    23 votes

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    2 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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  18. Search - Custom fields

    55 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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  19. Notification somewhere on the ticket when there is no contract/expired/no more hours on contract

    8 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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  20. Search ticket features enhancement: keyword, users, date

    8 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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