Settings and activity
28 results found
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2 votes
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Daryn Craine
commented
Having folders per customer makes no sense at all. Global Folders should be the normal.
Not only this, you should be able to assign a device to more than one folder (category) might be a better name.
Other RMMs do this automatically, and Atera already knows how to do this as it does differentiate servers and PCs.
All my PCs and servers should be in separate folders so my automations I can apply to 'PCs' and not affecting my servers.
Also, in relation other RMMs also can further categorise servers based on roles, knowing what is a DC, SQL Server, RDS etc.
In other RMMs I can also create rules to automatically categorise a server. For example looking for a service for Azure AD Connect and automatically adding to this category.
Imagine, I can onboard a new customer, install the Atera Agent and Atera already knows and has tagged this server as a 'Server', a 'Domain Controller', running 'Azure AD Connect' and has automatically applied monitoring and remediation based on these 'tags'/'categories'/'folders'
It should be simple to do. Ninja can do it, Datto can do it, Connectwise can do it. It's about time Atera could do it
Daryn Craine
supported this idea
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4 votesDaryn Craine
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4 votesDaryn Craine
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45 votesDaryn Craine
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7 votes
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5 votes
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31 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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12 votes
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4 votes
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201 votes
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3 votes
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1 vote
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3 votes
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14 votes
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397 votes
Hey all,
We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.
Your feedback will be invaluable as we shape this feature to meet your needs and preferences.
If you'd like to provide input on this feature, please schedule some time for a call using the link below:
Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.
All the best,
Yakov
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158 votes
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23 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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55 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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8 votes
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8 votes
Exactly this. Currently I have automations set to patch PCs and schedule popups for reboots.
I cannot assign this to customers because they have servers, and so the servers (RDS/Terminal Servers) receive popups to reboot which the users cannot do and it confuses things
I AM NOT creating PC/Server folders for every customer I look after. ESPECIALLY as Atera already knows this information, as I can do a device filter. Why I cannot specify this filter in my automations is beyond me. Such a quick, easy fix that would make things far more usable