5067 results found
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Un-merge time entries when un-merging tickets
When tickets are un-merged it should also un-merge the time entries that were attached to each ticket originally. Currently, all time entries stay with the original ticket after un-merging.
4 votes -
Ticket pane
Multiple ticket filters on one screen. Be able to assign an order to filters and if there are any tickets matching the filter they are displayed on screen in order of the filter preference then by the filter rules within that pane.
This will create a better work flow, allowing unassigned tickets to appear at the top of the list , open tickets secondary and pending after, or any other layout that suits.5 votes -
Credential Exchange for Patch Management and automation tasks
Patching is so important now that to have patches fail to install because the user is not signed in poses a risk that patches can be missed within the critical window. If patches could be installed with credential exchange this would resolve the problem 9 times out of 10.
4 votes -
Please add some type of security (SOC) management integration such as CyberRocket SOC. This will give you a huge edge on competition
Please add some type of security (SOC) management integration such as CyberRocket SOC.
This will give you a huge edge on competition.5 votes -
Queue for Patching
Ability to have queues for patching as for example, some servers have to be updated in a specific order. I have to wait for the updated server to be online before updating the next one.
1 vote -
An allowed domain list for tickets.
An allowed domain list that would block any email from a domain not on the list. This would be very helpful in blocking unwanted tickets from being created and force your end users to use their business email to open and manage tickets. This would result in a much cleaner contacts list for those who wish to use the feature. In addition it would prevent phishing emails and such from hitting your ticketing system
4 votes -
Add links to the helpdesk agent icon
For ex. - personal website link
5 votes -
searchable media type
Searchable Media types, I.E HDD, SSD. You can search by disk model number but would like to know all devices that have a certain type of media for inventory purposes, rather than having to search by each model of media.
1 vote -
contrat des clients
il serait intéressant d'avoir un visuel sur les contrats des clients dans le tableau de bords, pour voire les échéances
1 vote -
Ticket Adjustments and Scheduling
We need to be able to manually adjust tickets (times / dates, etc) and also be able to SCHEDULE tickets too (which should include reminder alerts, etc)
5 votes -
Ability to Keep Alert Information Expanded As Default
Ability to have the expand all for alerts information as a default instead of clicking on it all the time.
1 vote -
2FA Timer
Would be great a timer when we could log out/when we have to go through 2FA
1 vote -
Tickets From Alerts for Specific Devices, Specific Type of Alerts and Alerts for Informations
Alerts automated to tickets: We have alerts set up in a way that we want to make sure our servers are always running. We want to know when they stop.
Want to be able to have ticketes from alerts set by: specific type of alerts, specific devices and also for information alerts.1 vote -
more health sensors for microsoft exchange
more health sensors for microsoft exchange - we hade some failures in exchange an in the dashboard (exchange) everthing looks good.
we need more microsoft exchange sensors also for exchange in cluster mode.1 vote -
folders
Add the Folders field in the Audit report so that we can see what devices are in what folders on the report. Please and thank you.
3 votes -
Improve UI
after a change of technician in read mode on the tickets, we should keep the position in the list and not fall back to the top
3 votes -
Change fonts in ticket
Possibility to change the fonts at creating the ticket
6 votes -
remove or edit default customization
Being able to remove or edit default customization on tickets, customers, and contacts.
Such as where organizations have certain policies in place and tickets created need to meet these policies.
3 votes -
Refocus development efforts a bit to the basic things
Do not get me wrong. the new stuff in every iteration is exciting!
But... maybe forcus a bit on better integrations instead of looking at the next third party add on.
the dashboard gives no info on the add ons what so ever. Webroot/BD Antivirus infections, disabled AV, Acronis Backup success/fail, seems only aparent being in the dashboard. One stop shop to see the status of your customers!
Webroot auto install with stored site key, seeing status on agent level, last infections, scan results... easy to collect via webroot API it seems, or via the agent itself.
Add AV to…
2 votes -
Custom device policies to generate notifications
The ability to create custom policies for device groups and generate notifications, ie: Notification if software is installed or uninstalled from a device, if a device hasn't restarted in X amount of time, if certain processes stop.
6 votes
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