Ideas and Feedback

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  1. A username and password for a PA with no access to reports, devices or alerts.
    All that should be available is the tickets section - create tickets on behalf of customers when the PA picks up the phone, ability to re-assign tickets from one engineer to another.

    7 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. 4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Automatic admin credentials generated for servers that cycle say every 10 minutes.

    I know we have this in Connect wise continuum at my current day job.

    When we go to sign in to a server we generate a new unique password every time. This password refreshes every 10 minutes or so. This would be helpful for security purposes.

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. The ability to grant full acces permissions to a technician without the billing information. Right now this doestn't work correctly in the Atera console.

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Uploaded scripts need to be verified safe before general release to confirm they are not opening doors to hackers or compromising systems in any way..

    2 votes

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  6. Rather than requiring "global" ticket access. It would be helpful if the system would allow the assigned technician to reassign the ticket to another tech within the same role/group. Or allow a ticket to be auto-assigned/round-robin to members within a role/group.

    1 vote

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  7. 1 vote

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  8. Add support for oauth/oidc so that it's possible to setup against azure ad for an example. Then neither admin/tech or customers would need to hazzle with yet another password.

    1 vote

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  9. Would like to hide certain contracts so for ex. a flat-fee contract is not visible under a customer.

    We use some flat-fee contracts to bill the customer for example a server per month.,

    1 vote

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  10. Create new role/permission to remove reassignment of tickets between technicians. only admin must be able to reassign

    1 vote

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