363 results found
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Notes in automation
A notes section for each Automation Profile created, to give a brief description and summary.
1 vote -
It Automation Profile Apply in Bulk
Your IT Automation profile has no bulk changes. Can’t tick them all. Have to do it all manually
3 votes -
http/s Monitoring and if it fails not only inform, allow to connect to a PC and restart Service or reboot
Monitoring if a specific Page/Line is online like i.e. www.atera.com. if the page is not responding as expected, then allow to associate a monitored PC/Server to i.e. restart a Service or Reboot Device
1 vote -
provide a way to remove IT automation profiles from multiple devices
if we can have a list of all IT automation profiles applied to devices and just click on a list and remove.
4 votes -
allowing us to use a certain template when selecting "Send ticket reply to contacts by email"
Please allow us to set a specific email template when selecting the "Send ticket reply to contacts by email" feature.
This is a great tool and all, but there is absolutely no way to edit the automated email the customer receives when one of our technicians replies to their ticket.
The first instinct of the customer is to reply to the email sent, when they reply to the email, it just sends it t our tech's Outlook email address. Then the ticket conversation is in multiple locations.
It defeats the purpose of having a ticketing chat system if all of…
3 votes -
Wingate Software Updates
Wingate instead of chocolatey/homebrew: it takes the updates from the editor right away so if there is an issue, it is coming directly from the editor and not someone who posted the update. Chocolatey does not verify the update. Wingate takes from Microsoft. So if they deploy the wrong version, it's Microsoft's fault. It is native with windows 11 and 21.h1 or 21.h2.
2 votes -
IT Automation on new agents
"Run the profile on newly installed agents" need a automation profile for the customer and it would affect all new agents. Why not "Run the profile on new assigned agents" when the agent will get the profile assigned manually, by folder or by customer. So we have a much better flexibility.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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HEIF Image Extensions from Microsoft Store
Id like to be able to install software on the Microsoft Store. Specifically, I need HEIF Image Extensions to be able to push to all users. But Being able to include anything from the MS store would be amazing.
1 vote -
Patch Management & Customer Folder Applied To
While it is great we can select specific patch management automation profiles from Customer > Folders > Action > IT Automation Profile, it would be great to select the folder at time of creating the patch management profile, click Apply To, click on Folders tab then select Customer, then click on the Customer's respective checkbox of folders available to apply it to.
3 votes -
SMS
Send an SMS to a Client ,upon any critical issue. Best if we can set time range for SMS.
Example : Send SMS upon critical Errors on Saturdays and Sundays10 votes -
Onboarding Section
Add section to IT Automation profiles to have scripts that will only be ran once when onboarding / first agent check-in.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Automation every x hours
Allow automation every x hours rather than having to specify times of the day.
5 votes -
Rotational Patching.
I need to rotate the patching so not all devices are updated at the same time within on organisation. I wish to spread this out over the course of a month. I need the ability to see which devices are on which patching schedule? Can you help?
11 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Script prioritization within Automation profile
We have a custom restart script for our users that will remind them to restart the PC after a patch + software update automation profile has been run.
The problem at the moment is that the script will be ran basically in the beginning or in the middle of the automation profile run cycle which is confusing for the users and some may restart the PC right in the middle of the run.
We would like to see a script prioritization feature where the admin can decide when to run the script on a client machine within the automation profile.
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4 votes -
Display reboots in Patch & automation feedback
Add a section for "server reboot" in order to see directly which servers have been restarted
8 votes -
Ability to duplicate scripts from "My scripts" for easy editing
The title says it all...
2 votes -
IT Automation Profile based on Criteria
IT Automation Profile: Apply it to and create a scope where you can click all of these customers where OS = 2012. And then it will apply the changes to any that have that. Criteria. Any servers that will be added in it will automatically go on it. It will automate the automation.
2 votes -
Auto healing script priveledge level
Some of our scripts need to be run as the user. Support have told me that all scripts run from automation profiles are run as 'system', even if the script is created to be run as the user.
Please can the option be given within thresholds to run the auto-healing scripts as either system or user, so that we can roll out further automation.
3 votes -
Unselect/Unselect some patching from going through in IT Auto Profile
Being able to run major updates first and then schedule for the non major updates after.
Basically, to select the patching before they run.2 votes -
System Optimizer
I would love to see more options to optimize the system somewhat like Webroot includes in it's AV. They have a nice little setup for that. That would be sweet! We all don't use Webroot but since it's integrated you may not consider. Please. Thanks!
1 vote
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